About the Role
Primary front desk responsibility, including answering telephones, typing, word processing, office machine operation, and filing.
Responsibilities
- Answers telephones and directs calls.
- Welcomes all guests and visitors upon building entry.
- Adheres to client security protocols and work as a partner to ensure they are being followed.
- Helps with food and beverage program.
- Submits maintenance requests.
- Package tracking.
- Compiles, copies, sorts and files records of office activities, business transactions and other activities.
- Operates office machines, such as photocopiers and scanners, facsimile machines, voice mail systems and personal computers.
- Types, formats, proofreads and edits correspondence, reports and other documents.
- Reviews files, records and other documents to obtain information to respond to requests.
- Computes, records and proofreads data and other information.
- Maintains and updates filing, inventory, mailing and database systems.
- Communicates with customers, employees and others to answer questions; disseminates or explains information; takes orders and addresses complaints.
- Troubleshoots problems involving office equipment.
- Conference room booking.
- Responsible for the visitor management system.
- Cross-trains with other roles to assist as back up when needed (ex. events set up, beverage restock).
- Works OT occasionally to support after-hour event registration.
- Performs other duties as assigned.
Requirements
- Hospitality experience required.
- Client-facing experience required.
- Microsoft Office experience required.
Skills
- Answering telephones
- Typing
- Word processing
- Office machine operation
- Filing
- Guest reception
- Security protocol adherence
- Food and beverage program assistance
- Maintenance request submission
- Package tracking
- Record compilation, copying, sorting, and filing
- Photocopier operation
- Scanner operation
- Facsimile machine operation
- Voice mail system operation
- Personal computer operation
- Document formatting, proofreading, and editing
- Information retrieval from files and records
- Data computation, recording, and proofreading
- Filing system maintenance
- Inventory system maintenance
- Mailing system maintenance
- Database system maintenance
- Customer communication
- Employee communication
- Information dissemination
- Order taking
- Complaint resolution
- Office equipment troubleshooting
- Conference room booking
- Visitor management system operation
- Cross-training
- Event setup support
- Beverage restocking
Location
- San Francisco, CA
Work Type
- Full-time
- Occasional overtime
Salary/Compensations
- $22.50 per hour to $25.25 per hour
Benefits
- Retirement Plan
- Associate Shopping Program
- Health and Wellness Programs
- Discount Marketplace
- Identity Theft Protection
- Pet Insurance
- Voluntary Benefits, including Critical Illness Insurance, Accident Insurance, Hospital Indemnity Insurance, Legal Services, and Choice Auto and Home Program
- Medical
- Dental
- Vision
- Life Insurance/AD
- Disability Insurance
- Commuter Benefits
- Employee Assistance Program
- Flexible Spending Accounts (FSAs)
- Paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws
About the Company
- ESFM is the corporate Integrated Facilities Management (IFM) division of Compass Group USA and a Keystone member of the International WELL Building Institute (IWBI).
- Rooted in hospitality, ESFM elevates the workplace experience as the single source of innovative FM solutions that ensure a safe, healthy, and sustainable environment.
- ESFM’s clients include many household names from Life Science, Technology, Oil & Gas and Manufacturing markets.
- ESFM self-performs 80% of all IFM solutions provided to clients.
- Their portfolio of service categories includes Environment, Health & Safety, Facilities Maintenance & Engineering, Sustainability, Janitorial & Industrial Cleaning, Laboratory Support and Workplace solutions.
- This self-performance model creates a consistent hospitality experience for clients, resulting in higher engagement and productivity from their employees.
- In 2020, ESFM (formerly Eurest Services) won the George Graves Award for Facility Management Achievement from the International Facilities Management Association (IFMA).
- Achieving leadership in the foodservice and facility management industry.
Equal Opportunity
- Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.
