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About the Role
The Commercial Delivery Manager ensures accurate tracking, reporting, and delivery of commercial commitments for dentsu’s digital media activity. This role acts as a liaison between Client Partners, Investment teams, and external auditors, overseeing performance-related fee processes, digital audits, campaign data management, and delivery reporting to ensure client commitments and commercial guarantees are met. The role drives data accuracy, process consistency, and operational excellence across digital, social, search, and programmatic channels, identifying risks and opportunities through data analysis, supporting audit readiness, leading training, and improving reporting frameworks.
Responsibilities
- Own and manage the accurate tracking, reporting, and governance of commercial delivery commitments, PRFs, audits, and campaign data across digital channels.
- Lead the monthly delivery tracking process, forecasting buying commitments, identifying risks, and providing clear performance commentary and recommendations.
- Coordinate digital and social audit activity, working with auditors and internal teams to ensure timely, accurate, and audit-ready documentation.
- Analyze campaign, pricing, and market data to identify trends, discrepancies, opportunities, and actionable commercial insights.
- Partner with buying and activation teams to improve data collection processes, reporting consistency, and operational efficiency across digital media activity.
- Maintain inflation reporting and market cost intelligence to support commercial decision-making and buying strategies.
- Build strong relationships with internal stakeholders, media owners, and external partners to resolve issues, ensure compliance with agreed terms, and support successful delivery.
- Lead training and knowledge-sharing initiatives, supporting teams in audit processes, reporting standards, systems, and commercial best practices.
Requirements
- Proven experience in digital media, media buying or activation.
- Strong understanding of digital media, including campaign performance and pricing structures.
- Strong analytical and Excel skills, with the ability to manage large datasets, identify trends and deliver meaningful insights.
- Highly organised and capable of managing multiple priorities, deadlines and stakeholders in a fast-paced environment.
- Experience improving processes, data quality and reporting frameworks to drive greater efficiency and consistency.
- Strong communication skills, with confidence in presenting to and influencing teams at all levels.
- Experience supporting audit, compliance, PRF, or governance processes.
- Proactive, self-sufficient and solutions-focused, with the ability to identify issues early and drive resolution.
- High standards of accuracy and accountability.
Skills
- Digital media
- Media buying
- Activation
- Campaign performance
- Pricing structures
- Analytical skills
- Excel skills
- Data management
- Trend identification
- Insight delivery
- Process improvement
- Data quality
- Reporting frameworks
- Communication skills
- Presentation skills
- Influencing skills
- Audit support
- Compliance support
- PRF support
- Governance support
Location
- London
Work Type
- Flexible working arrangements
- Hybrid
Benefits
- Competitive salary
- Tailorable benefits package
About the Company
- Dentsu is an integrated growth and transformation partner to the world’s leading organizations.
- Founded in 1901 in Tokyo, Japan, and now present in over 145 countries and regions, it has a proven track record of nurturing and developing innovations, combining the talents of its global network of leadership brands to develop impactful and integrated growth solutions for clients.
- Dentsu delivers end-to-end experience transformation (EX) by integrating its services across Media, CXM and Creative, while its business transformation (BX) mindset pushes the boundaries of transformation and sustainable growth for brands, people and society.
Equal Opportunity
- At Dentsu, we embrace diversity and inclusion, valuing the unique perspectives and contributions of every individual.
- We believe that diversity fuels creativity and innovation, benefiting our employees, partners, and communities.
- We welcome applications from all individuals, regardless of race, ethnicity, nationality, religion, gender, gender identity, sexual orientation, age, disability, marital status, or any other protected characteristic.
- Beyond recruitment, we strive to create an environment where everyone feels respected, supported, and empowered to bring their authentic selves to work.
- We recognize the importance of work-life balance and are open to discussing flexible working arrangements for all roles.
- If you need reasonable adjustments due to a disability or medical condition during our recruitment process, please contact us at accommodations@dentsu.com quoting the reference number of the role that you are applying for. Your needs will be handled with respect and confidentiality to ensure an inclusive and accessible experience.