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About the Role

The Officer is responsible for properly executing security duties on an assigned shift, adequately protecting the life and property of guests, team members, and Seneca Gaming Corporation property while maintaining guest service that meets expectations. All duties are to be performed within the guidelines of the Seneca Gaming Corporation’s policies and procedures, Internal Control Standards, and objectives.

Responsibilities

• Ensure the safety of guests and team members.
• Have a complete working knowledge of the Security Ambassador position.
• Assist guests and team members and respond to critical situations.
• Continually observe and patrol all areas of Seneca Gaming Corporation properties.
• Work any designated or assigned posts and complete all duties at the post.
• Successfully complete CPR/First Aid Training Course and any other required training.
• Report violations, acts, or situations detrimental to the Seneca Gaming Corporation to the Security Supervisor.
• Ensure the integrity of all slot, sportsbook areas, and table games.
• Perform Class III related duties such as asset transfers, Table Fills, slot/jackpot escorts, Card and Dice verification and destruction.
• Adhere to all compliance requirements for a Security Officer.
• Assist in internal or external investigations.
• Maintain strict confidentiality of Security Department functions and other confidential information.
• Maintain a current understanding of all policy and guidelines regarding information security.
• Provide exceptional guest service and communicate in a pleasant, friendly, and professional manner.
• Meet attendance guidelines and adhere to regulatory, departmental, and company policies.
• Complete all required SGC Training programs within nine months of employment.
• Attend all necessary meetings.

Requirements

• Must be 18 years of age or older.
• High School diploma or its equivalency required.
• Preference given to candidates with experience in Security, Law Enforcement, Military, or Hospitality.
• Must be able to use approved software programs for Security duties, Word, and Excel.
• Must have good observation skills.
• Must have good writing and spelling skills.
• Must have proven guest service experience.
• Must be able to work in an intense and fast-paced environment requiring a high degree of concentration.

Skills

• Outstanding verbal communication skills
• Excellent communication skills
• Ability to write routine correspondence
• Ability to speak effectively to the public, employees, and customers
• Ability to deal effectively and interact well with customers and employees
• Ability to resolve problems/conflicts in a diplomatic and tactful manner
• Guest service

Location

• Onsite

Work Type

• Full-time

Experience Level

• Entry Level
• Some experience preferred in Security, Law Enforcement, Military, or Hospitality

Education Level

• High School Diploma or equivalent

Salary/Compensations

• $17.50 per hour
• Compensation is negotiable based on experience and education.

Benefits

• $1,000 sign-on bonus

About the Company

• At Seneca Resorts & Casinos, we work hard, celebrate often, and build a culture people actually want to be part of.