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About the Role

The Banquet Captain directs banquet servers in event set-up and execution, while also serving guests to provide an exceptional dining and beverage experience. This role involves assisting in a supervisory capacity under the direction of management for event setup, service, and breakdown, all while adhering to company policies and procedures.

Responsibilities

• Report to work on time, well-groomed in approved attire with badge on the upper left side of the uniform.
• Review and understand all function sheets to coordinate scheduled events.
• Assist with training of banquet staff and floor plans for banquet events.
• Provide banquet staff with function sheets to ensure understanding of client expectations.
• Inspect function rooms prior to events to verify room setup, menu, and schedule align with the function sheet.
• Greet clients before and be present throughout functions to assist as needed.
• Review event details, timeline, guest count, and menu with the client prior to the function.
• Periodically check with clients to ensure satisfaction and address requests.
• Direct and assist banquet staff during events to meet client specifications and service standards.
• Prepare and present accurate function bills to clients and collect payment in the manager's absence.
• Maintain weekly inventory requisitions for product and liquor.
• Complete monthly upkeep, maintenance, and inventory of service equipment and work areas.
• Supervise cleanup and breakdown of functions, accounting for equipment and supplies.
• Maintain a current understanding of information security policies and procedures.
• Provide exceptional customer service, communicating in a pleasant, friendly, and professional manner.
• Maintain a professional work environment with supervisors, managers, and staff.
• Meet attendance guidelines and adhere to regulatory, departmental, and company policies.
• Complete all required SGC Training programs within nine months of employment.
• Attend all necessary meetings.
• Fold napkins.
• Prep food items.
• Set back station.
• Set side station.
• Set tray jack and stands.
• Break down post function.
• Prep and set room.
• Lift and carry oval serving trays.
• Lift and carry cocktail trays.
• Set cocktail tables.
• Set dining tables.
• Pass reception food.
• Serve condiments.
• Serve French/Russian style.
• Refresh bread at dining tables.
• Change ashtrays.
• Serve/clear with a cocktail tray.
• Bus to oval serving trays.
• Hand clearing.
• Serve coffee/hot tea/decaf.
• Serve Ice tea.
• Pass cold beverages.
• Serve cocktails.
• Serve and clear wine.
• Build and decorate a buffet.
• Tend a buffet.
• Provide table service for a buffet.
• Serve Breakfast.
• Serve Lunch.
• Serve Dinner.
• Service Weddings / Bar mitzvah / or religious functions.

Requirements

• Must be 18 years of age or older upon employment.
• Ability to communicate in English.
• Must be able to work in a fast pace, busy and noisy environment.
• Excellent guest relation skills and an ability to be attentive and anticipate all guest needs are necessary.
• Must be able to stand, walk and move through all areas of the Casino for a lengthy period of time – up to nine (9) hours.
• Occasionally lift up to fifty (50) pounds.
• Must be able to exert well-paced mobility to maneuver between functions occurring simultaneously.
• Must have the ability to work indoors/outdoors as well as in extreme temperatures.
• Must maintain physical stamina and proper mental attitude to work under pressure in a fast paced environment and effectively deal with customers, management, employees, and members of the business community in all situations.
• In the absence of fully qualified candidates, some requirements may be waived.

Skills

• Excellent communication skills.
• Ability to write routine correspondence.
• Ability to speak effectively and interact well with customers and employees.
• Ability to resolve problems/conflicts in a diplomatic and tactful manner.
• Proficient computer skills preferred.
• Fine dining experience preferred.

Work Type

• Full-time

Experience Level

• Minimum three (3) years’ experience in banquets.
• Supervisory experience preferred.

Education Level

• High school diploma or equivalent required.

Salary/Compensations

• $10.70
• Compensation is negotiable based on experience and education.

About the Company

• All duties are to be performed within the guidelines of the Seneca Gaming Corporation’s policies and procedures, Internal Control Standards and objectives.
• Maintain a current understanding of all policy and guidelines regarding information security including the Seneca Gaming Corporation Acceptable Use Policy. Understand and comply with all information security policies and procedures at all times.