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About the Role

The Officer is responsible for properly executing security duties on an assigned shift, adequately protecting the life and property of guests, team members and Seneca Gaming Corporation property while maintaining guest service that meets the expectations of the Seneca Gaming Corporation. All duties are to be performed within the guidelines of the Seneca Gaming Corporation’s policies and procedures, Internal Control Standards and objectives.

Responsibilities

• Ensure the safety of guests and team members while on the premises of the Seneca Gaming Corporation.
• Have a complete working knowledge of the Security Ambassador position.
• Assist guests and team members and respond to critical situations (Medical emergencies, conflict resolution for guest disputes, etc.).
• Continual observation and patrolling of all areas of Seneca Gaming Corporation properties.
• Work any designated or assigned posts and complete all duties at the post within the guidelines of the Seneca Gaming Corporation.
• Successfully complete CPR/First Aid Training Course and any other training required by the Director of Security.
• Report to the Security Supervisor any violations, acts, or situations detrimental to the Seneca Gaming Corporation.
• Ensure the integrity of all slot, sportsbook areas and table games of the Seneca Gaming Corporation.
• Perform Class III related duties such as asset transfers, Table Fills, slot/jackpot escorts, Card and Dice verification and destruction.
• Adhere to all compliance requirements for a Security Officer from the Seneca Gaming Corporation and regulatory agencies.
• Assist in internal or external investigations conducted by the Seneca Gaming Corporation, SGA or authorized local authorities.
• Maintain the strictest confidentiality regarding the Security Department and other confidential information.
• Maintain a current understanding of all policy and guidelines regarding information security, including the Seneca Gaming Corporation Acceptable Use Policy.
• Provide exceptional guest service to all patrons and communicate in a pleasant, friendly, and professional manner.
• Maintain a professional work environment with supervisors, managers, and staff.
• Meet attendance guidelines and adhere to regulatory, departmental, and company policies.
• Complete all required SGC Training programs within nine (9) months from commencement of employment.
• Attend all necessary meetings.

Requirements

• Must be 18 years of age or older upon employment.
• High School diploma or its equivalency required.
• Must be able to use approved software programs for Security duties (such as report writing software, Dispatch software, etc.) as well as programs such as Word and Excel.
• Must have good observation skills.
• Must have good writing and spelling skills.
• Must have proven guest service experience.
• Must be able to work in an intense and fast-paced environment where a high degree of concentration is necessary.
• Must possess excellent communication skills.
• Ability to write routine correspondence and to speak effectively to the public, employees, and customers.
• Must have the ability to deal effectively and interact well with customers and employees.
• Must have the ability to resolve problems/conflicts in a diplomatic and tactful manner.
• Must be able to stand, walk and move through all areas of the casino.
• Must be able to work nights, weekends and holidays.
• Specific vision abilities required include close vision, distance vision, color vision, peripheral vision, depth perception and the ability to adjust focus.
• Maintain physical stamina and proper mental attitude to work under pressure in a fast-paced, noisy casino environment and effectively deal with guests, management, and employees in all situations.

Skills

• Communication skills
• Guest service
• Conflict resolution
• Observation skills
• Writing skills
• Spelling skills
• Diplomatic problem-solving

Location

• Onsite

Work Type

• Full-time

Experience Level

• Preference for candidates with experience in Security, Law Enforcement, Military or Hospitality.

Education Level

• High School diploma or equivalency

Salary/Compensations

• $17.50 per hour
• Compensation is negotiable based on experience and education.

Benefits

• $1,000 sign-on bonus

About the Company

• At Seneca Resorts & Casinos, we work hard, celebrate often, and build a culture people actually want to be part of.