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About the Role
The Loan Servicing Coordinator III is responsible for the daily life of loan servicing for all small business and commercial loans. This role may also serve as a back-up for the Small Business Loan Operations Management team. The position requires the ability to manage time effectively, meet deadlines under pressure, and maintain a high level of customer service.
Responsibilities
- Complete new loan set-up, funding, and post-closing review
- Post loan transactions for all product types
- Perform loan maintenance in the core system
- Complete work to meet established service level agreements and benchmarks
- Prepare and process payoff quotes and payoff transactions
- Respond to customer inquiries with exemplary customer service within the established timeframe
- Process loan modifications
- Review and quality check ARM Rate Notice Report adjustments and correspondence sent to borrower
- Monitor and reconcile reports related to Small Business or Commercial Loans and perform follow-up with internal and external business partners
- Perform all post-closing servicing functions and tracking for Small Business Administration (SBA) guaranteed loans
- Ensure document and data integrity attributes comply with CECL data points
- Train new hires on servicing commercial loans
- Reconcile General Ledger accounts and perform daily balancing
- Monitor collateral records
- Ensure accurate lien position, including recording and releasing collateral within the established timeframe, escalating concerns to management
- Prepare applicable release documents
- Establish and maintain loan collateral records in the core system
- Process loan Line of Credit Renewals
- Process the paid commercial loan report
- Research and process complex UCC continuations
- Provide support for testing new products and services
- Manage and distribute all servicing workflows and services
- Serve as point person for gathering audit data requested by management
- Validate year-end reporting
- Provide back-up support to Collateral and Origination areas
- Research and correct errors
- Coach and mentor less experienced team members
- Ensure accuracy while meeting established service level agreements and benchmarks
- Ensure compliance with Northwest’s policies and procedures, and Federal/State regulations
- Navigate Microsoft Office Software, computer applications, and department-specific software to maximize technology tools and gain efficiency
- Work as part of a team
- Work with on-site equipment
Requirements
- 3-5 years of customer service experience
- 6-8 years of commercial or small business loan experience
- Knowledge of commercial and small business loan products, credit policy, compliance and interpretation of legal and regulatory issues
- Knowledge of loan documentation including the ability to read, interpret and make judgments from the documentation
- Knowledge of appropriate loan servicing support systems
Skills
- Microsoft Office Software
- Computer applications
- Department-specific software
Location
- Williamsport, PA
- NY Region
Work Type
- On-site
Experience Level
- 3-5 years customer service experience
- 6-8 years commercial or small business loan experience
Education Level
- High school diploma or equivalent
- Associate's degree in a related field
Salary/Compensations
- $22 - $25 per hour
Benefits
- Additional bonus earning opportunities
- Benefits are also available
About the Company
- Northwest is an equal opportunity employer. We are committed to creating an inclusive environment for all employees.
Equal Opportunity
- Northwest is an equal opportunity employer. We are committed to creating an inclusive environment for all employees.