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About the Role
The primary purpose of this role is to work as part of the reception and wider 50EB team to deliver an exceptional experience for occupiers and their guests. By providing a warm welcome, proactive support and consistently high levels of service, the Reception Associate will help create a positive and memorable environment.
Responsibilities
- Giving occupiers and their guests a warm welcome and farewell.
- Support occupier engagement activities.
- Help to keep the site safe and secure by complying with access control processes.
- Provide information to occupiers and their guests on topics such amenities, the Power Station, and onward travel.
- Receive and respond to inbound telephone calls and emails.
- Support occupiers with their event planning in our event spaces and coordinating event plans with other service partners.
- Complete all reporting requirements with accuracy.
- Use the building app to communicate building news, events and important updates.
- Be part of the 50EB response team and provide response during incidents and contingency events.
- Carry out activities to support the delivery of our product.
- During rostered or overtime shifts, work as part of the Guest Services team within Battersea Power Station, providing information and support to guests.
- Carry out regular building checks to ensure occupier-facing areas are clean, safe, well-presented and operating in line with expected standards.
- Be an active member of the wider Battersea Power Station team and championing the values of SPIRIT.
Requirements
- 1-2 years customer service or hospitality experience (ideally experience in a reception environment).
- Confidence using IT equipment and systems, for example laptop, tablet, phone, diary, email, access control and fault logging systems and capturing data and reporting.
- Experience using a Visitor Management System (VMS) to manage guest arrivals, registrations and reporting would be beneficial.
- Excellent written and spoken English including spelling and grammar with the ability to reply to emails from occupiers, guests and the client.
- Flexibility and a can-do attitude.
- Confidence working alone and prioritising tasks, including during periods of intense workload.
- Confidence giving a warm, friendly and professional service and communicating effectively with occupiers and their guests in a corporate office environment.
- Being a team player, working effectively together with others across different service partners and with the client directly.
Skills
- Customer service
- Hospitality
- Reception environment
- IT equipment and systems
- Laptop
- Tablet
- Phone
- Diary management
- Email communication
- Access control systems
- Fault logging systems
- Data capture
- Reporting
- Visitor Management System (VMS)
- Written English
- Spoken English
- Spelling
- Grammar
- Flexibility
- Can-do attitude
- Prioritising tasks
- Teamwork
Location
- 50 Electric Boulevard, Battersea Power Station, London, SW11 8AL
Work Type
- 18 hours per week
- Monday to Friday
- Opportunity to work overtime
Experience Level
- 1-2 years customer service or hospitality experience
Salary/Compensations
- £14.80 per hour
Benefits
- Provided with a uniform at no cost
- Paid holiday
- Opportunity to work overtime
- Award winning learning and development
- Employee Assistance Programme
- Health cash plan
- Discounts platform
- Financial wellbeing tool
- Recognition schemes
- Team events
About the Company
- We put people at the heart of every great experience.
- Working with our clients globally, we help them to deliver extraordinary customer service that creates brand loyalty and differentiation.
- We do this through our consultancy and training services, and by providing highly skilled and passionate guest experience professionals to represent their brands at destinations in the UK and USA.
- We take pride in the fact that we’re always making a difference and adding value.
- Our values are: We work together, We deliver extraordinary service, We see opportunity, We are inclusive and kind, We have fun.
- We’re a certified Great Place to Work ®