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About the Role

As a Receptionist, you will be the first point of contact for clients, playing a key role in delivering a welcoming, professional and compassionate experience at every interaction. You’ll support the smooth running of the practice by managing appointments, handling enquiries, supporting client communications and working closely with clinical and non-clinical colleagues to ensure a positive client and patient journey.

Responsibilities

Client care, being the first point of contact for them as part of the front of house team
Phone call handling including booking appointments
Admit duties
Overseeing the smooth running of the reception area

Requirements

Excellent communication skills and a professional, welcoming manner
Experience in a customer-facing role, with a strong focus on service and attention to detail
The ability to manage multiple tasks effectively in a busy environment
A collaborative approach and willingness to support colleagues
A proactive attitude, with openness to feedback and learning

Skills

Customer service
Attention to detail
Task management
Team collaboration
Proactive attitude
Communication skills

Location

Leyton, East London

Work Type

Part-time
Full-time

Experience Level

Entry level

Salary/Compensations

Up to £15,916 pro-rata

Benefits

6.6 weeks' annual leave plus your birthday off
Increasing holiday allowance based on length of service
Enhanced family-friendly policies
Employee wellbeing initiatives
Healthcare Cash Plan
Cycle to Work salary sacrifice schemes
Learning and development opportunities via the inspiring vet care Academy
Pension scheme
Discounted veterinary care
Green Cars salary sacrifice scheme
Access to discounts and cashback with hundreds of participating retailers

About the Company

Inspiring Vet Care is the UK’s number one vet care provider, trusted with the care of over 2 million animals.
Midland Vets is a long-established, RCVS-accredited small animal practice based in Leyton, East London.
Established in the 1970s, Midland Vets has built a strong reputation for delivering high-quality first opinion care within its local community.
The practice is well-equipped with a laboratory suite, theatre, radiography, dental x-ray, and three consulting rooms.
The team includes 6 Veterinary Surgeons, Registered Veterinary Nurses, care assistants, a reception team, and a Practice Manager.