Impress employers and recruiters.
Choose from hundreds of resume examples.
Impress employers and recruiters.
Choose from hundreds of resume examples.
Target Resume Now
About the Role
Front of House Leaders are in-shop champions, coaching and mentoring their teams. They protect Pret's standards and spirits high, keeping teams and customers happy. This role involves hands-on work, including operating the coffee machine and managing shop figures.
Responsibilities
- Coach and mentor teams.
- Maintain high standards and spirits.
- Ensure teams and customers are happy.
- Operate the coffee machine.
- Manage shop figures and spreadsheets.
- Drive team performance.
- Protect profit.
- Keep customers happy through high standards and great energy.
Requirements
- Be kind, honest, and generous.
- Bring genuine warmth and authentic self to work.
- Share passion for exceptional customer service.
- Spread joy every day.
- Lead with purpose.
- Experience in driving team performance.
- Experience in protecting profit.
- Experience in keeping customers happy through high standards and great energy.
Skills
- Leadership
- Coaching
- Mentoring
- Customer service
- Team performance management
- Profit protection
- High standards maintenance
- Energy
- Communication
Location
- 192 Shoreditch High Street, London E1 6HU GBR
Work Type
- Full-time
- 35 hours per week
Experience Level
- Leadership experience
Education Level
- Apprenticeships Level 3
Salary/Compensations
- £15.35 per hour (inclusive of mystery shopper bonus)
- Earn an extra £5 per hour for any shift started between 3-5am after initial training
Benefits
- 28 days annual leave (pro-rata if part-time)
- Pension scheme
- Life Assurance at 3x annual salary
- Virtual GP
- Healthcare cash plan
- Free food and drink while working
- Club Pret Membership (50% off food and up to 5 free Barista-made drinks a day)
- Loyalty award after 5, 10, 15, 20 years’ service
- Regular rewards and recognition
- Marketplace discounts on shopping, travel, fitness, dining, tech and more
- Flexible working hours
- Comfy free shoes
About the Company
- Pret is a company that makes delicious food, organic coffee, and has big ideas across 750+ shops in 20+ countries.
- Roles in Pret shops offer huge opportunities for growth.
- Pret is growing fast and doing the right thing.
- Pret is where passionate, hardworking people find confidence and skills to grow.
- 80%+ of Managers and 20% of Support Centre teams started on the shop floor.
- Pret offers opportunities for learning, including fully funded professional qualifications and internal transfer opportunities.
- Pret is committed to diversity and belonging, ensuring everyone feels confident and valued.
- The work is fast-paced with lots of variety, building a diverse skill set.
- Pret makes a difference through The Pret Foundation, tackling homelessness, reducing food waste, and creating positive change.
- Pret's values are: Happy Teams Happy Customers, Amazing Standards Every day, Never Standing Still, Doing The Right Thing.
Equal Opportunity
- Everyone is welcome at Pret.
- We encourage applications from underrepresented groups, including women, people with disabilities, neurodiversity, ethnic minorities, and the LGBTQ+ community.
- Please let our recruitment team know if you need any adjustments or support during the recruitment process.