Impress employers and recruiters.
Choose from hundreds of resume examples.

Impress employers and recruiters.
Choose from hundreds of resume examples.

Target Resume Now

About the Role

As a Guest Operations Associate, you will be more than just customer service. You will manage real guest cases, collaborate with clients and local teams, and develop scalable processes from operational experience. Together, we are building a new category in the European hospitality market, and you will shape it from the beginning.

Responsibilities

• Guest Operations: You are the first point of contact for our guests, from booking inquiries to check-out. Our AI supports you, but you make the decisions.
• Stakeholder & Task Management: You are the central interface between our remote team, clients, and external service providers. You coordinate, prioritize, and ensure nothing slips through.
• Process Architecture: You recognize patterns beyond individual cases and identify automation potential. Every process we optimize scales across thousands of units.

Requirements

• Native German speaker and English at least at C1 level.
• Completed university degree (e.g., in Business Administration, Communications, Economics, or a comparable field).
• Ability to quickly understand contexts, make independent decisions, and think in terms of processes rather than individual cases.
• Strong communication skills and enjoy direct contact with guests, clients, and service providers.
• Structured work approach and ability to maintain an overview even under time pressure.
• Experience in Hospitality (e.g., Limehome, Numa, Stayery, Bob W.) is a plus.

Education Level

• Completed university degree

Benefits

• VSOP (Virtual Stock Option Plan)
• Fast development opportunity to a Team Lead position
• Position with high impact, real responsibility, and creative freedom
• Close collaboration with the founding team and key decision-makers
• Motivated, ambitious team with flat hierarchies and a clear vision

About the Company

• xHeron enables professional short-term rental operators to outsource guest operations without losing control of their business.
• We combine the responsibility of an operations partner with the scalability of software: AI supports and automates, our team decides, coordinates, and takes responsibility for the outcome.
• We are building a new category in the European hospitality market.