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About the Role
Handle Incidents and Service Requests and near desk support, providing services to End Users including End User Devices, Collaboration and Communication services, Network-attached devices, and Locally-attached devices. Perform daily health checks, meeting room AV and Network support, and provide effective Deskside Support Services. Responsible for Asset audits and asset inventory.
Responsibilities
- Handle Incidents and Service Requests and near desk support
- Provide services to End Users including End User Devices, Collaboration and Communication services, Network-attached devices, and Locally-attached devices
- Perform daily health checks to End User Devices and Network attached devices
- Provide meeting room AV and Network support
- Provide effective Deskside Support Services in accordance with the appropriate Performance Standards
- Responsible for Asset audits and asset inventory
Requirements
- Minimum 1-3 years’ experience in Desktop support
- Business level German and English language skills
- Good knowledge of ticketing and monitoring tools e.g. Service Now
- VIP level support experience
- Experience with Windows 7-10, Microsoft Active Directory, utilization of GPOs, MS Office 365, PC hardware installation and troubleshooting, Enterprise anti-virus solutions
- MacOS support
- Mobile device management including IOS and Android devices, Enterprise encryption solutions
- New user account set up and management via Active Directory
- Network troubleshooting skills
- Asset management experience, new laptop allocation, Standby and offboarding
- Proven analytical, troubleshooting, and problem-solving skills
- Ability to multi-task, effectively determine priorities and meet SLAs
- Excellent communication, rapport building and internal customer service skills
- Subject to a post-offer Background Verification in accordance with the local country legislation
Skills
- Desktop support
- German language
- English language
- Ticketing tools
- Monitoring tools
- Service Now
- VIP support
- Windows 7-10
- Microsoft Active Directory
- GPOs
- MS Office 365
- PC hardware installation
- PC hardware troubleshooting
- Enterprise anti-virus solutions
- MacOS support
- Mobile device management
- IOS devices
- Android devices
- Enterprise encryption solutions
- User account management
- Network troubleshooting
- Asset management
- Analytical skills
- Troubleshooting skills
- Problem-solving skills
- Multi-tasking
- Prioritization
- Meeting SLAs
- Communication skills
- Rapport building
- Customer service skills
Location
- Onsite
Work Type
- Fixed term contract
- Full-time
Experience Level
- 1-3 years
About the Company
- A&O IT Group is a successful and growing global IT services provider delivering ‘fully managed’ IT solutions and cyber security services.
- Combining over 50 years expertise, and boasting an extensive global network, whilst remaining privately owned, A&O IT Group is a trusted IT services partner to clients globally.
Equal Opportunity
- We encourage diversity and seek to attract individuals with unique backgrounds and perspectives.
- It is important that we build a team with a diverse mix of people and skills, where everyone feels welcome and able to succeed.
- We are committed to equal employment opportunity regardless of race, colour, religion, sex, sexual orientation, age, marital status, disability or gender identity.