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About the Role
Create a warm and welcoming experience for new residents and families, ensuring their questions, needs, and concerns are addressed with compassion and professionalism. This role is ideal for individuals who enjoy building relationships and creating positive first impressions.
Responsibilities
- Welcome new residents and families to the facility and provide tours and orientation support
- Maintain and update orientation materials and admission-related documentation
- Communicate daily with residents to ensure needs are being met and concerns are addressed promptly
- Maintain logs of resident concerns, follow-up actions, and resolutions
- Ensure subacute rehabilitation rooms are clean, prepared, and ready for admissions
- Collaborate with interdisciplinary teams to support resident satisfaction and a positive admission experience
- Provide excellent customer service to residents, families, visitors, and staff
- Perform additional duties as assigned
Requirements
- High School Diploma or equivalent required
- Minimum of 1 year experience working in a long-term care setting with residents and families required
- Strong communication and customer service skills
- Positive attitude with strong teamwork and conflict resolution abilities
- Strong problem-solving and organizational skills
- Ability to maintain professionalism and compassion in a fast-paced environment
- Ability to work collaboratively with interdisciplinary teams
Skills
- Communication skills
- Customer service skills
- Teamwork abilities
- Conflict resolution abilities
- Problem-solving skills
- Organizational skills
Location
- North Tonawanda, NY
Work Type
- Full-Time
Experience Level
- 1 year experience in a long-term care setting
Education Level
- High School Diploma or equivalent
- Associate degree preferred
Salary/Compensations
- $16 - $18/hour
Benefits
- Paid Time Off (PTO) for Full-Time and Part-Time
- Weekly or Same-Day Pay Options
- Health, Dental, and Vision Insurance
- Life Insurance
- Employee Referral Bonus Program
- Retirement Saving Options
About the Company
- Northgate Health Care Facility is part of The McGuire Group, a recognized leader in skilled nursing, rehabilitation, and long-term care services throughout New York State.
- Recognized with a CMS 4-Star Overall Rating, Northgate is committed to delivering high-quality care while fostering a supportive and team-oriented workplace.
- Our employees are empowered to grow professionally, build meaningful relationships with residents, and make a positive impact every day.
- Join a team where compassion, collaboration, and excellence are at the heart of what we do.