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About the Role
Ensure all Cafés run smoothly by taking ownership of a specific café's operations, including ordering, stock management, and guest experience. You will supervise the Barista team, manage shift planning, onboard new staff, and act as a role model.
Responsibilities
- Take full ownership of the café's ordering process using internal forecasting tools and apps.
- Prepare resupply orders several times a week, ensuring optimal availability and minimal waste.
- Manage café stock, ensuring all product and ingredient movements are recorded correctly and on time.
- Train and empower the Barista team to support stock management processes.
- Elevate the guest experience by ensuring Customer Experience & Hospitality Guidelines are followed.
- Review customer feedback and implement creative, hospitality-driven actions.
- Supervise the Cafés and Baristas to ensure required tasks are completed according to standards.
- Execute shift planning, approve holidays, and find solutions for staff absences.
- Onboard new staff members, guiding them through their first two weeks.
- Act as the main point of contact for questions and uphold high standards in customer service, coffee quality, and cleanliness.
- Conduct 1-on-1s with staff to collect and provide feedback on performance.
- Trial Barista candidates and provide feedback to HR.
- Perform regular shifts on bar and cover for team members' absences.
- Report to the Retail Operations Manager and collaborate with the other Café Supervisor.
Requirements
- 2+ years of experience as a Barista with solid specialty coffee and customer service standards and knowledge.
- Availability to work 40h a week on 5 days across different Cafés.
- Previous leadership experience is a big plus.
- Strong organizational skills and ability to prioritize.
- Outstanding communication skills for channeling issues, solving conflicts, and providing guidance.
- Empathetic approach and strong teamwork skills.
- Punctuality, reliability, and proactive approach.
- Affinity to technology and basic knowledge of the Microsoft Office/GSuite Package.
- Valid work permit and Rote Karte.
- At least A2 level in German.
- Fluency in English.
Skills
- Specialty coffee knowledge
- Customer service
- Stock management
- Team supervision
- Shift planning
- Onboarding
- Communication
- Conflict resolution
- Teamwork
- Organizational skills
- Prioritization
- Technology affinity
- Microsoft Office/GSuite
Location
- Berlin
Work Type
- Full-time
- Onsite
Experience Level
- Mid-level
Salary/Compensations
- Fixed monthly gross salary based on 40 working hours per week
Benefits
- One-year contract
- 25 days of holiday per year
- Access to Urban Sports Club (Corporate Membership, Classic plan) or a 50 € voucher
- Deutschlandticket (public transport) fully paid after probation
- 50 € net on your paycheck for every Berlin public holiday worked
- Discounts on coffee and equipment
- Online benefits and voucher platforms
- Corporate Benefits and FutureBens
- Possibility of taking part in the company pension plan after probationary period
- Access to nilo, a mental well-being platform
About the Company
- Germany’s leading sustainable specialty coffee roastery based in Berlin.
- Offers the world’s finest coffee and equipment to over 150,000 customers online and in Cafés.
- Goal to make high-end coffee experiences enjoyable and accessible to all.
- Fosters direct trade relationships with coffee farmers worldwide.
- Pays high prices for coffee beans and ensures fair treatment in the value chain.
- Invests € 1 per kilogram of coffee sold through the Coffee Circle Foundation e.V. for sustainable improvements.
- Has raised over 4 million euros in donations.
- Stands for individuality and authenticity.
- Diverse team of coffee experts, artists, entrepreneurs, writers, designers, and more.
- Believes in making the world a better place.
Equal Opportunity
- At Coffee Circle, we accept everyone. No matter what your race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, or gender identity - you are awesome as you are, and if the job description resonates with you, there's no reason why you should not apply.