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About the Role
As Head of Operations (Germany), you will report directly to the General Manager – Germany and lead the full Fleet Operations organisation — a team of around 280 people across multiple warehouses and field sites, spanning several management layers — that keeps our fleet available, reliable and on the street across the country. This is a Senior operational leadership role in our biggest market, where you will be managing the leaders who drive city-level execution across every market, and hold full strategic, budgetary, and P&L responsibility for operations across Germany. A hands-on leadership role for someone who is energised by scale, complexity and a demanding operational environment. You won't do it from behind a dashboard — you'll set the direction, build the team that delivers it, and step in when it matters.
Responsibilities
- Leading a large, distributed workforce through several layers of management — setting clear standards, creating accountability that cascades from the warehouse floor to the leadership team, and building a high-performance culture across sites.
- Working closely with the General Manager to own the long-term operations strategy, the budget, and a clear plan for each city.
- Continuously optimising workflows and costs, monitoring KPIs and driving immediate corrective action when performance slips.
- Driving demand-driven capacity planning and recruiting the right talent, so staffing and fleet availability meet operational SLAs at the lowest cost.
- Owning and optimising vehicles, warehouses, facilities and operational equipment — maximising utilisation and lifespan to keep the fleet moving and revenue flowing.
- Managing third-party providers to a clear performance standard, holding them accountable on cost, quality and availability.
- Ensuring a safe working environment across all facilities and field operations, in close partnership with the central Operations team.
- Partnering with the regional Operations and Market Development teams, the wider Fleet organisation, and the Head of Operations Strategy.
Requirements
- 8+ years in operational leadership (mobility, logistics, last-mile, q-commerce, warehousing or a related field), including proven experience leading large, distributed blue-collar and field teams through multiple layers of management across several cities or regions.
- A track record of building accountability and performance culture at scale — not just managing a team, but developing the managers who manage the teams.
- Solid experience owning budgeting, forecasting, cost performance and P&L for a sizeable operation.
- Strong, practical understanding of operational models — including 3PL set-ups and workforce/capacity planning.
- Demonstrated ability to drive complex, cross-functional initiatives and influence senior stakeholders.
- Comfort using data and AI tools to steer an operation — enough to ask the right questions and act on the answers.
- Full professional proficiency in English and German.
Skills
- Operational leadership
- Budgeting
- Forecasting
- Cost performance
- P&L management
- Operational models
- 3PL set-ups
- Workforce planning
- Capacity planning
- Cross-functional initiative driving
- Stakeholder influence
- Data and AI tool utilization
Location
- Germany
Work Type
- Full-time
Experience Level
- Senior
- 8+ years
Education Level
- Bachelor's degree in operations, engineering, business or similar
Benefits
- Employee stock options program
About the Company
- Europe’s #1 micromobility operator and one of the fastest-growing scaleups.
- Creating sustainable cities made for living, free from noise and pollution.