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About the Role

The Young Artists Programme Assistant and Technician role assists in the smooth running of the Young Artists Saturday courses, supporting the YA team in providing a key service to parents, students and tutors. This role serves as the office's front-line point of contact and works alongside the Young Artists (YA) Programme team to support high-quality delivery, blending front-of-house administration with practical studio/technical support.

Responsibilities

• Provides clear, friendly and accurate communication as the first point of contact for parents, students and tutors.
• Staffs the YA office phone line and inbox, resolving queries or escalating as needed.
• Provides up to date information and signposting the website.
• Organizes own workload against a fixed Saturday timetable, keeping accurate registers, records and stock information.
• Monitors student attendance and keeps registers up to date.
• Checks and maintains stock/materials cupboard, flagging new requirements.
• Undertakes general administrative tasks and record/database updates.
• Provides basic technical support for online classes, ensuring sessions are ready to start and troubleshooting.
• Starts online sessions in good time and checks everything is working.
• Sets up, runs and closes down studio spaces safely and efficiently, providing technical support.
• Ensures studios are equipped, clean and set up with sufficient materials.
• Moves easels, boards and paper for classes and creates tutor sets.
• Provides tutors with AV support throughout classes and events.
• Supports class changeovers and provides short cover for colleagues' breaks.
• Leaves studios safe and tidy at the end of each day.
• Bags up used studio linens for laundry collection.
• Maintains studios and storage spaces in good working order, carrying out practical repairs and improvements.
• Liaises with Facilities Management on venue upkeep.
• Completes on-site repairs and maintenance, replacing and repairing studio equipment.
• Assists in building new additions to the studio, such as storage racks and trolleys.
• Works with the Technician Manager to ensure the School maintains use of allocated storage.
• Keeps storage spaces tidy and accessible and helps build new storage areas.
• Liaises with the Technician Manager and Facilities Management on studio upkeep.
• Supports the planning and delivery of School exhibitions and events.
• Frames student work using stock frames for exhibitions.
• Assists the Technician Manager in maintaining and storing the School's frames.
• Assists in hanging exhibitions and ensures walls are returned to their original state.
• Organizes appropriate art packaging and delivery of works.
• Assists School staff with in-house events and parties.
• Provides technical assistance at offsite bespoke courses.
• Applies the School's Health & Safety policies and procedures consistently.
• Ensures studios are set up and run in line with H&S policies.
• Assists in ensuring students and tutors are aware of studio risk assessments and enforces studio rules.
• Ensures wires are covered and correct signage is in place.
• Monitors First Aid boxes and informs the Facilities, Health and Safety Manager of required refills.
• Applies the School's child protection and health & safety policies consistently.
• Adheres to and promotes the School's child protection and health and safety policies.
• Supports out-of-house activity, ensuring meeting points are known and students are safely taken to class.
• Supports the team in ensuring tutors comply with School policies.
• Resolves routine, familiar problems independently, adapts to a changing Saturday schedule, and escalates issues appropriately.
• Provides short cover for colleagues' breaks or occasional sickness absence.
• Responds flexibly to on-the-day changes and proactively supports the team.

Requirements

• Experience working with children (ideally in an education-related role)
• Clear, friendly verbal and written communication skills, with a helpful, 'can do' disposition
• Strong organisational skills and excellent time management
• Able to prioritise a varied workload against a fixed timetable
• Confidence with safeguarding protocols when working with young people and children
• Confidence with video-conferencing platforms (e.g. Zoom)
• Good numeracy and literacy
• Practically able to set up and move studio equipment (e.g. easels, furniture)
• Reliable team player, comfortable working alongside colleagues on-site or at other venues
• Understanding of the needs of art schools/art students
• Moderate understanding of ladder training, COSHH and proper manual handling.

Skills

• Communication
• Customer Service
• Planning
• Organisation
• Time Management
• Technical Support (AV and online)
• Studio Set-Up
• Facilities Maintenance
• Repairs
• Event Support
• Exhibition Support
• Health & Safety Compliance
• Safeguarding
• Problem Solving
• Flexibility
• Video-conferencing platforms (e.g. Zoom)

Location

• RDS Campus at Charlotte Road, London EC2A 3SG
• Other designated offsite locations

Work Type

• Fixed Term
• Saturdays during Term times

About the Company

• RDS runs Young Artists clubs and classes on Saturdays during term times.