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About the Role

We are looking for an experienced Senior Account Manager to join our LCA Account Management team, focusing on the UKI market and large global customers. One Click LCA is the leading digital platform for Life Cycle Assessment in the construction industry, operating as a fast-growing, well-funded B2B SaaS business with a global reach. You will join a supportive, effective, and mission-oriented team in a flexible, friendly, and international work environment, with significant autonomy.

Responsibilities

Lead efforts to retain and grow the existing customer base, focusing on mid-tier and large customers, to drive Gross and Net Revenue retention.
Build strong, trusted customer relationships to support revenue expansion and retention.
Own and manage customer renewals to maximize this compelling event.
Identify, nurture, and close expansion opportunities through cross-selling and effective portfolio mapping.
Proactively identify at-risk customers using data and collaborate with teams to implement retention solutions.
Collaborate with the UKI market team on industry opportunities, events, and marketing campaigns.
Proactively segment and sort accounts to prioritize time on the most impactful customers.
Drive improvements in customer retention and growth strategies and be a changemaker.

Requirements

Proven experience in B2B SaaS Account Management with a track record of driving NRR across a diverse customer portfolio.
Experience in identifying, nurturing, and closing revenue expansion opportunities of €40,000+.
Data-driven approach to identify insights and develop action plans.
Metrics and attainment-driven, with a history of achieving individual and team targets.
Proactive and creative in customer engagement strategies.
Comfortable making customer calls to drive retention or expansion.
Skilled orchestrator and collaborator, knowing when to engage other teams (sales, product, CS) for success.
Fast learner, with experience in LCA, building sustainability, or embodied-carbon-related fields being beneficial but not essential.

Skills

Account Management
B2B SaaS
Revenue Retention
Revenue Expansion
Customer Relationship Management
Sales
Cross-selling
Data Analysis
Customer Segmentation
Collaboration
Communication

Location

Remote (UK or Ireland)

Work Type

Full-time
Permanent
Remote

Experience Level

Senior

Benefits

Work in a growing business contributing to a zero-carbon future
Fulfilling, meaningful work
Substantial freedom with no fixed hours
Remote working support
Challenges and substantial responsibility
Opportunity to see direct results of work
Competitive compensation
Professional development opportunities
Dynamic, friendly, motivated, and diverse team
Great colleagues
Social events

About the Company

One Click LCA is the construction industry’s leading digital platform for Life Cycle Assessment for buildings, infrastructure, and manufacturing.
A fast growing, well funded and profitable B2B SaaS business.
Solutions are used in over 170 countries, across +50,000 global construction projects, with +300,000 certified construction data points.
Trusted by the biggest names in construction and manufacturing.