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About the Role

The Utilities Coordinator oversees site operations and coordinates teams to ensure the smooth delivery of smart meters, minimizing tenant disruption. This role collaborates with GPUK, Savills, Ethos Utilities Management, and utility suppliers.

Responsibilities

• Organize and arrange site access for surveys with energy provider personnel and electricians to ensure meter site viability for smart meter upgrades.
• Attend regular meetings with the Sustainability Programme Coordinator to report on programme progress.
• Communicate with impacted customers regarding work timing and expectations.
• Serve as a point of contact for tenant inquiries, escalating non-standard queries to the Sustainability Programme Coordinator.
• Attend and oversee smart meter installations with energy provider personnel.
• Support the delivery of commercial and residential smart meter rollouts.
• Record, photograph, and upload utility meter data to PlanOn for enhanced reporting accuracy.
• Report any unexpected issues to the Sustainability Programme Coordinator.
• Assist the Operations Transformation Manager and Sustainability Programme Coordinator on other utility/sustainability projects, including Demand Logic.
• Coordinate with Savills Facilities Managers to arrange site access.
• Collaborate closely with the Smart Meter rollout team, understanding processes, data, and structures.
• Act as an astute stakeholder manager, communicating frequently to identify improvement opportunities and share best practices.

Requirements

• Strong social skills and a desire to collaborate on problem-solving.
• An understanding of exceptional customer service in service delivery.
• Strong communication skills.
• Ability to problem-solve site issues.
• High attention to detail.

Skills

• Social skills
• Customer service
• Communication skills
• Problem solving
• Attention to detail
• Stakeholder management

Work Type

• Full-time

Benefits

• Refer to Benefits Booklet for details.