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About the Role
The Field Service Technician is accountable for system installation, commissioning, and customer support. This role involves reviewing and resolving warranty claims, assisting customers with non-warranty issues, and supporting services and maintenance of existing systems.
Responsibilities
- Install, commission, troubleshoot, repair, and analyze Eos commercial BESS and third-party products in the field, remotely via email, telephone, and remote support tools, and through site visits.
- Utilize company-provided Field Service and Work Order Management tools to retrieve and update information accurately and timely.
- Write reports, train customers, and respond to customer concerns regarding system functionality and performance.
- Develop detailed knowledge of Eos’ commercial products and third-party products sold by Eos.
- Perform acceptance & performance testing, troubleshooting, installation, startups, shutdowns, commissioning, and turnarounds of BESS.
- Regularly work with high voltage DC electricity, three-phase power, and the relevant software of BESS and third-party products.
- Perform other duties, responsibilities, and activities as assigned.
Requirements
- Ability to work independently and collaborate with Sr. FSTs and Engineers.
- Ability to communicate challenges forthrightly and accurately.
- Solid computer skills including Windows and Office.
- Awareness of electrical, crane, forklift, and construction work safety.
- Understanding of DC Electrical systems and controls.
- Knowledge of using electrical voltage meters and electrical testing equipment.
- Exceptional communication skills with the ability to lead by example and through influence.
- Ability to travel domestically and internationally, working at field installations up to 100% of working time for up to three weeks at a time.
- Ability to work at great heights, in extreme environments, perform prolonged periods of repetitious duties, and lift at least 50 pounds frequently.
- Attention to detail and a high level of accuracy.
- Knowledge of the National Electrical Code.
- Experience in applied problem-solving methodology.
- Electrical safety training, NFPA70E or similar.
Skills
- Programming (PLC, controls experience a plus)
- Windows
- Office
- Electrical safety
- Crane safety
- Forklift safety
- Construction work safety
- DC Electrical systems
- Controls
- Electrical voltage meters
- Electrical testing equipment
- Communication skills
- Attention to detail
- Accuracy
- National Electrical Code
- Problem-solving methodology
- NFPA70E
Location
- Edison, New Jersey
Work Type
- Field Service
- Full-time
Experience Level
- 1-3 years of field experience in Electrical/Electronics/Power electronics and/or network communications
- Prior experience in the renewable industry, preferably energy storage
- Medium Voltage/Substation experience is a plus
Education Level
- High school diploma or equivalent required
- Trade or vocational college focusing on electrical work/renewable energy/electronics preferred
About the Company
- Eos Energy Enterprises, Inc. is accelerating the shift to American energy independence with positively ingenious solutions that transform how the world stores power.
- Our breakthrough Znyth™ aqueous zinc battery was designed to overcome the limitations of conventional lithium-ion technology.
- The battery is safe, scalable, efficient, sustainable, manufactured in the U.S., and the core of our innovative systems that today provides utility, industrial, and commercial customers with a proven, reliable energy storage alternative for 3 to 12-hour applications.
- Eos was founded in 2008 and is headquartered in Edison, New Jersey.
- For more information about Eos (NASDAQ: EOSE), visit eose.com.