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About the Role
We are looking for a Senior to join our Global Payroll Operate Service Management Office team, based in Sydney, Australia. This is a hands-on operational role supporting multi-country payroll operate engagements, helping EY deliver a consistent, well-governed and high-quality service to multinational clients.
Responsibilities
- Support the day-to-day service management of multi-country payroll operate engagements.
- Prepare meeting materials (including meeting minutes taking), service reports, dashboards, action logs and status updates.
- Track risks, issues, escalations and open actions, and follow up with the relevant teams.
- Coordinate with EY country payroll teams, technology teams and global support functions to help resolve client requests.
- Maintain accurate service management trackers, document repositories and governance records.
- Support scope, change request, billing and contract administration activities.
- Manage financials of payroll engagements in accordance with agreed budget.
- Help drive consistent use of Service Management Office processes, templates and tools.
- Build and maintain working relationships with clients.
- Contribute ideas to improve service quality, reporting, automation and the client experience.
Requirements
- Around three to five years of experience in payroll, operations, service delivery, client support, managed services, consulting, shared services or a similar environment.
- Strong organisational skills, attention to detail and ability to manage multiple tasks and deadlines.
- Excellent written and verbal communication skills, with confidence working with internal teams and clients.
- Comfort working with data, trackers, reports, dashboards and Microsoft Office tools.
- A proactive, client-centric mindset, curiosity to learn, and willingness to work across countries, teams and time zones.
- Experience or interest in payroll, human resources, finance operations or technology-enabled services.
- Exposure to service-level reporting, issue tracking, process improvement or governance forums.
- Experience working with Asia-Pacific or global teams.
- A reliable team member who enjoys making things organised, clear and on track.
- Someone who is comfortable following up, asking questions and solving practical problems.
- A strong communicator who can build trust with colleagues, clients and global teams.
- A growth mindset and interest in building a long-term career in global payroll operate, managed services or service management.
Skills
- Payroll
- Operations
- Service Delivery
- Client Support
- Managed Services
- Consulting
- Shared Services
- Organisational Skills
- Attention to Detail
- Task Management
- Deadline Management
- Written Communication
- Verbal Communication
- Data Analysis
- Microsoft Office Tools
- Client-Centric Mindset
- Human Resources
- Finance Operations
- Technology-Enabled Services
- Service-Level Reporting
- Issue Tracking
- Process Improvement
- Governance Forums
- Asia-Pacific Teams
- Global Teams
Location
- Sydney, Australia
Work Type
- Full-time
Experience Level
- Senior
- Three to five years of experience
Salary/Compensations
- Competitive salary which is open to negotiation pending on skills and experience.
Benefits
- Yearly wellness incentive
- Access to additional 8 weeks of flex leave per year
- Family-friendly policies
- 26 weeks of gender-neutral paid parental leave
About the Company
- At EY, we’re all in to shape your future with confidence.
- We’ll help you succeed in a globally connected powerhouse of diverse teams and take your career wherever you want it to go.
- Join EY and help to build a better working world.
- EY acknowledges the Traditional Owners and Custodians of the lands on which EY offices are located around Australia. We pay our respects to their cultures, and to their Elders — past, present, and emerging.
- Our preferred applicant will be required to undertake employment screening by EY or our external third-party provider.
- © 2026 Ernst & Young Australia. A member firm of Ernst & Young Global Limited. All Rights Reserved.
Equal Opportunity
- Inclusiveness is core to who we are and how we work together, driving value for our people and for our business. We encourage applications from people of all ages, nationalities, abilities, cultures, sexual orientations, and gender identities and are committed to providing an equitable and barrier free recruitment experience for all. We encourage you to share any support and adjustments you need to be your best and participate equitably in our recruitment process. We understand sharing your needs with us can be daunting, so if you have questions before or during your application, we welcome you to get in touch at contactrecruitment@au.ey.com or +61 3 8650 7788 (option 2). Anything you tell us will be kept completely confidential.