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About the Role

Broadview FCU delivers high-quality member service by engaging with members, reviewing their financial profiles, and recommending appropriate solutions. This role serves as a subject matter expert, resolving member needs and providing financial services expertise to benefit members.

Responsibilities

• Advocate for members, seeking ways to enhance their experience and providing solutions for financial goals.
• Attract new retail and business members while fostering deeper relationships with existing members.
• Prioritize exceptional member service with accuracy and operational excellence, including problem/complaint resolution.
• Support branch growth and profitability to achieve individual and team goals.
• Build new relationships through community involvement and existing member referrals.
• Create awareness of service channels through promotion, education, and demonstrations.
• Participate in ongoing coaching, job shadowing, mentoring, and training.
• Detect and report fraud or irregular activities.
• Ensure compliance with all applicable policies, procedures, and regulatory guidelines.
• Achieve goals and objectives provided by management.

Requirements

• Associate degree preferred, or a combination of equivalent education and experience.
• One to two years of branch banking experience.
• Passed and maintain Notary Public License (within 6 months of completion of Relationship Banker Training) and Signature Guarantee permissions.
• Proficient in Microsoft Word and Excel.
• Ability to multi-task to meet or exceed minimum performance standards.
• Effective verbal, written, and listening communication skills.
• Strong interpersonal skills.
• Flexibility to work out of any location at any time, as business needs dictate.
• Ability to lift at least 10 pounds and stand for long periods of time.

Skills

• Microsoft Office Suite (Word, Excel, PowerPoint, SharePoint)
• Ability to operate in a rapidly changing dynamic environment
• Excellent oral, written, and auditory communication skills
• Interpersonal interaction skills

Location

• SUNY Albany Branch
• Capital East Region #2 (Patroon Creek, Slingerlands, Western, and Glenmont Branch locations)

Work Type

• Full-time

Experience Level

• 1-2 years of branch banking experience

Education Level

• Associate degree preferred

Salary/Compensations

• $22.82 - $24.82/hr.

Benefits

• Competitive benefits package

About the Company

• Broadview FCU delivers a high-quality member service experience.
• Bilingual individuals fluent in a second language are highly encouraged to apply.

Equal Opportunity

• All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other status protected by applicable law.
• Broadview FCU is committed to ensuring individuals with disabilities and/or those who have special needs participate in the workforce and are afforded equal opportunity to apply and compete for jobs.