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About the Role
As a customer professional, you will connect buyers and sellers on a platform where used cars change hands daily between dealers.
Responsibilities
- Direct negotiation: Responsible for renegotiations between seller and buyer sides, advising on market prices, and securing mutually beneficial results.
- Partnership & customer proximity: Build long-term relationships with dealers and be their reliable point of contact for questions and challenges.
- Active consulting: Advise customers with expertise on sales decisions and ensure transparency throughout the process.
- Enable growth: Significantly drive the growth of the platform's and dealers' revenue and success.
- Share market knowledge: Continuously expand market expertise within the team and share it with customers.
- Data maintenance & AI: Reliably maintain customer data in the CRM system and use AI tools to simplify daily work.
Requirements
- Completed training in the automotive sector (e.g., as a car mechatronics technician, service advisor, automotive clerk) or several years of experience in a car dealership, workshop, or automotive environment.
- Negotiation skills between seller and buyer sides and an eye for suitable solutions when issues arise.
- Independent, reliable way of working – organized, committed, and proactive in daily business.
- Enjoy teamwork, extensive phone contact with customers, and a desire to celebrate successes together with a team.
- AI-savvy approach – actively use tools like ChatGPT or Copilot in daily work.
- German language skills at C1 level, both written and spoken.
Skills
- Negotiation
- Customer Relationship Management
- Market Analysis
- AI Tools (e.g., ChatGPT, Copilot)
- German Language (C1)
Location
- Berlin Schöneberg
Work Type
- Hybrid
- Office
- Homeoffice
- Work from Anywhere
Experience Level
- Several years of experience in a car dealership, workshop, or automotive environment
Education Level
- Completed training in the automotive sector
Benefits
- Hybrid working: 3 days office, 2 days home office – plus 10 days 'Work from Anywhere' per year
- 28 days of vacation
- 2x annual career & development discussions
- Company pension plan with 20% employer contribution
- Paid Deutschlandticket
- FitX membership or Urban Sports Club subsidy
- Virtual Stock Options – participate in success
- Choice of technology: Windows or Apple
- Structured onboarding with buddy program and social events
- Lived diversity: active women's network, meditation & prayer room, dog-friendly office
About the Company
- CarOnSale is the AI-powered platform for B2B used car trading in Europe.
- Over 40,000 buyers from more than 20 countries trade on our platform – and 85% of the inventory is exclusive to us.
- We combine software, pricing intelligence, logistics, and financing in one layer – as the operating system for an entire industry.
- One Platform. One Profit Engine.