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About the Role

Overseeing the day-to-day running of Nexus, a large multi-let office building in London, ensuring high levels of client engagement, customer service, and effective management of contractors, security, maintenance, and cleaning staff, while adhering to expenditure and current legislation.

Responsibilities

• Oversee the day-to-day running of Nexus, a 157,000 sq ft multi-let office building.
• Ensure high levels of client engagement and customer service.
• Manage contractors, security staff, maintenance, and cleaners.
• Manage third-party contractors with due regard to expenditure and current legislation.
• Ensure all legal requirements and the requirements of ISO 14001 and ISO 45001 are met.
• Advise Client and occupiers on Health, Safety, and Environmental Management.
• Set, manage, and reconcile budgets.
• Manage occupier relations.
• Manage contractors to ensure planned preventative maintenance (PPM) and reactive maintenance are carried out in line with company policies and procedures.
• Work closely with the LOB FM team to ensure cost recovery and central budgets are effectively managed.
• Collaborate with surveying colleagues and central support functions to ensure client strategy is executed.
• Develop rapport with occupiers and explore engagement opportunities through placemaking and events, in liaison with the Occupier Services team.
• Demonstrate attention to detail and high levels of occupier engagement and customer service.
• Utilize own initiative.
• Exhibit MAPP Values: Avoid Ambiguity, Appreciative, Adventurous, Authentic, and Accountable.
• Demonstrate self-management, including showing initiative, being proactive, and meeting deadlines.
• Embrace change, including technology.
• Engage with the big picture.
• Deliver great service by working in partnership with internal and external individuals.
• Communicate effectively in written and verbal forms.
• Achieve results and prioritize work.
• Develop innovative solutions and solve problems.
• Develop self and others, and be willing to learn.

Requirements

• IOSH essential.
• NEBOSH desirable.
• 3-4 years of experience working in a similar role.
• Effective PC skills, including working knowledge of Microsoft and Google packages.
• Pro-active, flexible attitude to changes in the company, IT systems, and the role.
• All applicants must have the legal right to work in the UK by the start date of employment.
• MAPP does not provide immigration sponsorship.

Skills

• Health, Safety and Environmental Management
• Budget setting, management and reconciliation
• Occupier management
• Contractor management
• Client engagement
• Customer service
• Microsoft Office Suite
• Google Workspace
• Problem-solving
• Communication (written and verbal)
• Initiative
• Adaptability

Location

• Nexus (Site)
• London

Work Type

• Full Time
• Onsite

Experience Level

• 3-4 years

Education Level

• IOSH essential
• NEBOSH desirable

Salary/Compensations

• £60,000 - £70,000 per year

Benefits

• Employee Ownership Trust
• Profit share (typically paid tax-free)
• Investment in development
• Opportunities to broaden professional horizons
• Time to connect through charity days, fundraising, learning initiatives, and social events.

About the Company

• MAPP is the UK’s leading specialist in commercial property and asset management, with over £30bn+ of property under management.
• MAPP believes property management can be a force for good, focusing on making buildings work for profit, people, and the planet.
• MAPP uses a Property Management framework to help clients and occupiers navigate a changing landscape with a holistic approach.
• MAPP is the first national real estate consultancy in the UK to become a B Corp, committed to doing business responsibly.
• MAPP is owned by an Employee Ownership Trust, with no external shareholders, creating an inclusive and transparent environment.
• MAPP has grown consistently over the past five years.
• MAPP promotes around 10% of its office-based roles internally each year.
• MAPP has consistently high engagement scores, with an 83% engagement score in 2025.
• 92% of people recommend MAPP as a great place to work.

Equal Opportunity

• MAPP is an equal opportunities employer.
• We want the real estate industry to be a career path where people feel both welcome and wanted.
• We are always challenging ourselves to do better to ensure the best people see themselves thriving at MAPP.
• Creating an environment where everyone feels able to be themselves is essential, as diverse perspectives, lived experience, and ways of thinking make us stronger.