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About the Role

We are seeking AI/ML Engineers to develop the intelligence layer of the Kaseya Intelligence Platform, an agentic AI runtime for automating IT operations for Managed Service Providers. This role involves applied machine learning, agent orchestration, behavioral anomaly detection, and production software engineering to build AI systems that interpret operational signals, coordinate actions across vendor platforms, and operate safely and predictably.

Responsibilities

Build agentic AI workflows that interpret PSA and RMM signals, coordinate vendor API calls, and support automated decision-making across customer environments.
Develop behavioral anomaly detection models using workflow activity, credential usage, tool-call sequences, and cross-platform interaction patterns.
Implement detection signals for scope escalation, abnormal decision paths, unexpected tool usage, and output-volume anomalies.
Build evaluation harnesses and benchmark pipelines to measure model and agent quality, latency, reliability, and safety.
Translate relevant machine learning and systems research into tested production implementations.
Contribute to OpenAPI-based connector generation and integration workflows across MSP, security, and IT management platforms.
Integrate AI workloads with durable execution platforms to support retries, partial failures, recovery, and long-running workflows.
Partner with Platform, Security, and Product teams to implement monitoring, fallbacks, permissions, guardrails, and auditability for AI-powered features.

Requirements

Experience developing and operating production AI or machine learning systems using Python or a comparable programming language.
Experience building LLM or agent workflows using LangChain, LlamaIndex, or a similar orchestration framework.
Experience integrating Amazon Bedrock, OpenAI, Vertex AI, or another model provider into production applications.
Experience building evaluation harnesses, benchmark pipelines, or automated tests for model or agent behaviour.
Experience implementing techniques from machine learning or systems research in production software.

Skills

Python
LangChain
LlamaIndex
Amazon Bedrock
OpenAI
Vertex AI
Behavioral anomaly detection
Time-series analysis
Statistical baselining
Outlier detection
Kafka
Temporal
ClickHouse
API integrations
OpenAPI-based tooling
Connector-generation pipelines
Workflow automation
Enterprise security products
MSP tooling
IT operations platforms

Location

Toronto

Work Type

Full-time

Salary/Compensations

CAD $160,000 – $240,000 / year

About the Company

Kaseya is the leading provider of AI-powered IT management and cybersecurity software, serving Managed Service Providers (MSPs) and internal IT organizations worldwide.
Our comprehensive platform helps organizations efficiently manage, secure, and automate their IT environments, driving operational efficiency and long-term business success.
Backed by Insight Partners, Kaseya has experienced sustained double-digit growth and continues to expand its global footprint, supporting customers in over 20 countries and managing over 15 million endpoints.
Founded in 2000, Kaseya has built a culture centered around innovation, accountability, and results, valuing individuals who are driven, adaptable, and committed to delivering exceptional outcomes.
At Kaseya, success comes from embracing challenges, moving with urgency, and continuously raising the bar.

Equal Opportunity

Kaseya provides equal employment opportunity to all employees and applicants without regard to race, religion, age, ancestry, gender, sex, sexual orientation, national origin, citizenship status, physical or mental disability, veteran status, marital status, or any other characteristic protected by applicable law.