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About the Role
The Operations Manager is responsible for leading the day-to-day operational performance of the club, ensuring the highest standards of safety, cleanliness, and operational excellence. You will lead and develop the Operations team, creating an exceptional environment for members while ensuring compliance, efficiency, and outstanding brand standards.
Responsibilities
- Lead, coach, and develop the Operations team, fostering a positive, high-performing culture focused on delivering exceptional member experiences.
- Ensure the club consistently delivers the highest standards of cleanliness, safety, and presentation in line with Virgin Active Brand Standards.
- Take ownership of Health & Safety compliance, ensuring company policies, procedures, and statutory requirements are met at all times.
- Manage operational resources, staffing, suppliers, and budgets for efficient and cost-effective club operations.
- Monitor operational performance, report on key metrics, and identify opportunities for continuous improvement.
- Build strong relationships across all departments to support collaboration and deliver an outstanding member journey.
- Lead Duty Manager shifts when required, providing visible leadership and ensuring smooth club operation.
- Drive a culture of accountability, engagement, and continuous development through coaching, regular feedback, and performance management.
Requirements
- Previous experience in an Operations Manager or similar leadership role within leisure, hospitality, or another customer-focused environment.
- Proven experience leading, coaching, and developing high-performing teams.
- Strong understanding of Health & Safety legislation, operational compliance, and maintaining exceptional brand standards.
- Experience managing operational budgets, suppliers, staffing, and resources for efficient and cost-effective operations.
- Excellent organizational, planning, and problem-solving skills, with the ability to manage multiple priorities in a fast-paced environment.
- Strong communication and stakeholder management skills, with the ability to build effective relationships across departments.
- Passion for delivering exceptional member experiences through operational excellence.
- Flexible approach to working hours, including early mornings, evenings, weekends, and bank holidays.
Skills
- Health & Safety legislation
- Operational compliance
- Brand standards
- Budget management
- Supplier management
- Staffing management
- Resource management
- Organizational skills
- Planning skills
- Problem-solving skills
- Communication skills
- Stakeholder management
- Team leadership
- Coaching
- Performance management
Location
- UK
Work Type
- Full-time
Experience Level
- Managerial
- Leadership
Salary/Compensations
- £34,000—£34,000 GBP
Benefits
- 30 days annual leave plus a Celebration Day
- Access to The People's Pension with 3% employer contributions
- Complimentary Virgin Active membership for you and a buddy
- Free membership for children with access to Club V
- Discounts on Personal Training sessions
- Exclusive discounts across Virgin brands (Virgin Atlantic, Virgin Holidays, Virgin Media O2, etc.)
- Access to Salary Finance for loans, savings plans, and financial wellbeing support
- BUPA Employee Assistance Programme with 4 free counselling sessions
- Complimentary corporate letting services through Dexters with no tenant charges
- Access to ePoints for discounts with hundreds of retailers
- Discounts on Virgin Active Academy courses
About the Company
- Virgin Active is committed to changing people's lives for the better through wellness.
- Our team is dedicated to delivering a unique leisure and relaxation experience throughout all our clubs.
- We value recruiting the best team members who bring our clubs to life, creating exceptional member experiences every day.