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About the Role

Sales Associates provide fast, friendly service by actively seeking out customers to assess their needs and provide assistance. Sales Associates have an emphasis on department and product knowledge, provide information on product features and are familiar with related items in order to sell an entire project. Associates in this position know how to greet, engage, and thank every customer in their department and know how to provide basic service in adjacent departments. Sales Associates are focused on customer service and finding and solving customer needs.

Responsibilities

Ensures Customer Satisfaction by following Home Depot’s GET Model of customer service.
Actively seek customers throughout the store and escort customers to appropriate merchandise.
Ask open-ended questions to determine customer needs and level of expertise.
Promote services offered such as Special Services, Tool Rental, Pro Desk, Pro Services, etc.
Discuss available options and suggest related items/services outside of department.
Educate customers about the whole project.
Use empowerment program when necessary to satisfy customers.
Execute daily stock maintenance: all products signed, displayed, and clean.
Maintain knowledge of all products in department and adjacent departments.
Proactively seek knowledge on all products and services.
Follow all safety policies and procedures, Loss Prevention policies and procedures.

Requirements

Bending, stooping, reaching, twisting, lifting, pushing, pulling, and moving items.
Working within a flexible schedule that may include evenings and weekends.
Working in a warehouse environment that can be dusty and noisy.
Working with frequent drafts and interior temperature changes due to open doors.

Skills

Interpersonal Skills
Communicates Effectively
Customer Focus

Location

Onsite

Work Type

Full-time

Experience Level

1 to 2 years Retail or Trade experience an asset

Education Level

High School Diploma or equivalent

Salary/Compensations

$18.60 - $19.60

About the Company

The Home Depot is a company where individuals can start or grow their career.