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About the Role
Order Picker associates are responsible for obtaining and prioritizing pick lists, gathering merchandise, and accurately packing and labeling orders. This role involves handling basic customer order-related transactions and ensuring customer satisfaction by following The Home Depot's GET model of customer service.
Responsibilities
- Ensures Customer Satisfaction
- Following Home Depot’s GET model of customer service including Greeting, Engaging, and Thanking the customer.
- Gathering the product mix to fill all orders in a timely manner, while utilizing the Order Fulfillment Application.
- Loading delivery vehicles and taking out customers curbside orders, which includes complying with required safety regulations.
- Creating space for delivery orders until they are moved out of the store
- Packing and labeling orders carefully to ensure that products do not get damaged and can withstand the turbulence encountered on a delivery truck.
- Follows all Safety and Loss Prevention policies and procedures.
- Moving freight safely from designated staging areas to overheads or bringing merchandise down from overheads using the appropriate equipment.
Requirements
- Walking, standing, bending, stooping, reaching, twisting, lifting, pushing, pulling and moving items
- Occasionally requires the ability to lift and move heavy and bulky items without assistance
- Climbing Ladders - ability to climb a ladder, up to the height of 12 - 16 feet, to obtain or stock merchandise
- Knowledge of operating reach trucks and order picker machines and asset.
Skills
- Attention to detail
- Organizational skills
- Interpersonal skills
- Communicates effectively
- Customer focus
- Action oriented
- Drives results
Location
- Onsite
Work Type
- Full-time
- Overnight shift
- Evening
- Weekends
Experience Level
- 1 to 2 years Retail or Distribution experience an asset
Education Level
- High School Diploma or equivalent
Salary/Compensations
- $20.10 - $21.85
About the Company
- The Home Depot