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About the Role

We are looking for a Site Reliability Engineer to maintain the global LooperBox fleet, which serves as the physical infrastructure for all data generated by Looper Insights. This hands-on role involves hardware, networking, and automation, with responsibilities including building, shipping, installing, and troubleshooting LooperBoxes worldwide, managing a global VPN network, and developing monitoring and automation solutions to ensure reliable scaling. The role also includes dedicated research and development time for exploring new control methods, prototyping, and cost efficiencies.

Responsibilities

Build, ship and install new LooperBoxes connected to devices around the world, including hands-on installation work in our Byfleet and Hounslow data centres
Support and maintain the existing fleet, keeping devices healthy and online as it scales
Run remote installation calls with customers to install and troubleshoot LooperBoxes
Install, manage and monitor VPN connections across 28+ countries
Build and configure physical networking equipment, including rack and cable management
Implement and improve monitoring systems across every stage of deployment
Develop automation routines that reduce support load and get faster results to internal teams
Research and prototype new ways to control devices more effectively and reliably
Explore methods to retrieve store-front information from remote devices and stream video to LooperBoxes
Build proofs of concept for navigation and scraping methods that improve scan speed and quality
Investigate and prototype cost-saving measures across the fleet

Requirements

Proficient in at least one development or scripting language
Strong network troubleshooting skills
Comfortable working in the Unix CLI
Experience troubleshooting physical device faults
Solid system administration experience
Experience with DevOps practices and automation
Able to travel regularly to our Byfleet and Hounslow data centres for on-site work, with remote working for the rest of your time

Skills

Rack and cable management
Network design
Maker skills
Video processing (gstreamer)
AI
ML

Location

Remote-first
Byfleet
Hounslow

Work Type

Remote
On-site visits

Education Level

Degree in computing

Benefits

27 days holiday
Annual paid day off for charity work
Enhanced parental leave
L&D support, including AI training & access to tools
Flexible working environment - outcome over hours worked
Payment towards health insurance
Access to UK working locations (via the Reef app)

About the Company

Looper Insights builds analytics products that help the world’s leading media and entertainment companies understand how their content is performing across digital platforms.
We provide visibility into where content appears, how it’s placed, and how it performs - enabling smarter commercial decisions, operational efficiency, and better outcomes for our clients.
We’re building systems that operate at scale across a fast-changing digital landscape, and quality is a critical part of that.
We’re at an exciting time in our journey, scaling the business with ambitious growth goals to establish our metric MPV as a currency in the market.
With a supportive, flexible culture and a talented global team, we collaborate closely to produce a valuable service for an industry about which we are all passionate.