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About the Role

The Parts Advisor sells parts to retail or wholesale customers over the counter, through the shop, or by phone. The ideal candidate will have basic automobile knowledge and a willingness to train dependable, punctual, hard-working individuals with great customer service skills.

Responsibilities

• Assist walk-in customers in selecting required parts
• Pull purchased parts from stock
• Determine availability and submit emergency orders if part is not in stock and premium is paid
• Answer phone calls, providing price quotes and other information
• Assist outside sales representatives with their orders
• Set up orders for daily shipment, delivery, or pick-up
• Verify “will call” and “back order” files weekly and return to vendors, or stock items not required within the required time limit
• Solicit assigned accounts by phone
• Ensure all special-order parts are prepaid
• Assist service technicians in selecting parts needed for repairs in progress
• Ensure all parts handed out to technicians are charged to repair orders
• Order parts not in stock after discussion with Shop Foreman
• Notify the Service Advisor and customer that ordered parts have been received
• Answer the parts phone promptly and courteously
• Ensure the Technician presents a duplicate copy of the repair order before parts are charged out

Requirements

• High School Diploma or General Educational Diploma (GED)
• One year of experience in the automotive parts department
• One year of sales experience
• Ability to work well with the public, sometimes serving several customers at a time
• Valid New York State Driver License
• Ability to sit, stand, walk, talk, hear, use hands, grasp, handle or feel, push, pull, reach, crouch, bend, kneel, climb, and perform repetitive motions of the hands and/or wrists
• Ability to exert up to 30 pounds of force occasionally, and/or up to 50 pounds of force frequently to lift, carry, push, pull, or otherwise move objects

Skills

• Communication and interpersonal skills
• Time-management and organizational abilities
• Automotive sales and customer service knowledge
• Problem-solving and critical thinking abilities
• Ability to read and comprehend instructions and information
• Ability to work well with customers and perform under stress

Location

• On the road

Work Type

• Full-time
• Occasional weekend and evening hours

Experience Level

• 1 year of experience in the automotive parts department
• 1 year of sales experience

Education Level

• High School Diploma or GED

About the Company

• All requirements are subject to possible modification to reasonably accommodate individuals with disabilities.
• This job description in no way states or implies that these are the only duties to be performed by the employee(s) occupying this position. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by their supervisor.
• The dealership reserves the right to add to or revise an employee's job duties at any time at its sole discretion.
• This document does not create an employment contract, implied or otherwise, other than an “at will” employment relationship.