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About the Role
Responsible for delivering P&I claims handling services and expert advice within the European Syndicate, supporting Members predominantly based in France and the Netherlands.
Responsibilities
- Promote the relationship between the Club and existing Members.
- Handle assigned claims in accordance with company procedures, provide advice on claims related issues, and identify the need for loss prevention activity.
- Handle a wide range of P&I issues, including complex and high value matters.
- Take ownership and responsibility for caseloads, seeking advice and guidance from management as appropriate.
- Ensure all electronic correspondence related to assigned claim files is promptly and correctly filed.
- Delegate appropriate work and assist in the development of Syndicate Assistants.
- Contribute to the continuous development of company procedures and systems.
- Produce relevant written articles for Club publications.
- Support Syndicate Underwriting objectives.
- Carry out any other duties within the scope of personal skills and abilities.
- Attend appropriate training and develop relevant knowledge and skills.
- Perform any other ad hoc duties as required.
Requirements
- Previous experience handling shipping litigation and dispute resolution is desirable.
- Excellent communication skills, including negotiating, presenting, and reporting (written and verbal).
- Ability to build and maintain effective business relationships at all levels, internally and externally.
- Highly organised, motivated, and enthusiastic with excellent attention to detail.
- Ability to deliver high-quality work within agreed timeframes and prioritise individual workload.
- Proactive and able to use own initiative, with the ability to also work within a team.
- Additional language proficiency is highly desirable but not essential.
Skills
- Claims handling
- P&I claims handling
- Negotiating
- Presenting
- Reporting
- Written communication
- Verbal communication
- Relationship building
- Organisation
- Attention to detail
- Time management
- Prioritisation
- Initiative
- Teamwork
Location
- London, UK
Work Type
- Hybrid working
Experience Level
- Not specified
Education Level
- Not specified
Benefits
- Private healthcare
- Competitive health subsidy
- Comprehensive wellbeing and savings programme
- Free educational access to the Protection & Indemnity Qualification
About the Company
- Steamship Mutual is a P&I insurance company with 250 employees worldwide.
- The main office is based near Liverpool Street station, London.
- Offices are also located in Bermuda, Brazil, Cyprus, Greece, Hong Kong, Japan, New York and Singapore.
- Steamship Insurance Management Services Ltd is committed to providing a great service to all our members.
- We pride ourselves on offering a people-centred culture that provides mutual respect and support for all our staff.
Equal Opportunity
- We welcome and encourage you to apply.