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About the Role

As a System Administrator / IT Operations Engineer, you will be the central point of contact for all internal IT matters, responsible for daily IT support and ensuring requests are handled efficiently and effectively.

Responsibilities

• Handle daily IT support requests independently, thoroughly, and with a focus on solutions, ensuring high quality and clarity.
• Manage the entire IT-related onboarding and offboarding process.
• Continuously develop the self-service knowledge base and create clear, practical guides for employees.
• Plan and coordinate the procurement of hardware and IT equipment with the IT team.
• Regularly inform employees about IT changes, known issues, new applications, and best practices.
• Participate in strategic IT initiatives, such as developing a device lifecycle policy, implementing VPN and SSO solutions, and standardizing software.
• Collaborate closely with HR and the IT team to develop a streamlined process for collecting feedback on IT support and onboarding.
• Identify recurring problems, analyze their causes, and develop sustainable solutions, standardized processes, or suitable automations.

Requirements

• Minimum of three years of professional experience in IT support, service desk, IT operations, or system administration.
• Solid practical experience in supporting macOS, Linux, and Windows.
• Proficiency in troubleshooting networks, applications, access rights, hardware, and peripherals.
• Familiarity with SaaS applications like Microsoft 365 and the Atlassian Suite.
• Experience with Identity and Access Management, MFA, and SSO.
• Ability to work independently, structured, and solution-oriented.
• Capacity to explain technical contexts clearly and in a service-oriented manner.
• Ability to think beyond immediate troubleshooting and develop sustainable processes, documentation, or automations for recurring issues.
• Experience with scaling IT onboarding processes is ideal.
• Experience supporting hybrid teams is ideal.
• Experience with simple scripts or no-code automations is ideal.
• Familiarity with generative AI tools and enthusiasm for their practical application in daily work.

Skills

• macOS support
• Linux support
• Windows support
• Network troubleshooting
• Application troubleshooting
• Access rights management
• Hardware troubleshooting
• Peripherals troubleshooting
• Microsoft 365
• Atlassian Suite
• Identity and Access Management
• MFA
• SSO
• Scripting
• No-code automation
• Generative AI tools

Location

• Berlin

Work Type

• Full-time
• Permanent

Experience Level

• Minimum three years of professional experience

Benefits

• Freedom and responsibility in shaping digital products, workflows, and formats.
• Opportunity to contribute to a challenging environment.
• Permanent position with flexible working hours and a high degree of personal responsibility.
• Modern office in the heart of Berlin near Alexanderplatz with excellent public transport connections.
• Appreciative company culture with an open, collegial atmosphere where individual perspectives and teamwork are valued.
• Opportunities for personal and professional development, including taking on more responsibility and acquiring new skills.

About the Company

• .img – itai’s machine GmbH is a digital technology company specializing in modern publishing solutions.
• We offer a cloud-native publishing platform (.jOS) that serves millions of users by connecting to Headless CMS systems, processing and enriching content, and distributing it via web and mobile applications.
• Our clients include national and regional media companies, as well as businesses from other industries that rely on a scalable and high-performance infrastructure for digital publishing.