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About the Role

The Quality Review & Compliance Director provides strategic leadership and oversight for underwriting quality, compliance, and risk management across Commercial Insurance portfolios. This role ensures underwriting decisions are reviewed consistently and align with guidelines, service standards, and regulatory requirements. The Director leads the Quality Review function, establishing governance frameworks, reporting standards, and performance oversight to promote underwriting excellence, risk mitigation, and continuous improvement.

Responsibilities

Lead national underwriting quality review governance across Commercial Insurance portfolios.
Oversee underwriting audits and quality reviews to ensure consistency, accuracy, and compliance with established standards.
Manage a distributed Quality Review function, partnering with regional Technical Specialist Groups and Corporate Quality Review Analysts.
Analyze and report on quality review results, identifying trends, risks, and opportunities for improvement.
Develop and present executive reporting, dashboards, and recommendations to senior leadership and governance committees.
Lead compliance and risk management activities, including LOR, ORE, FTC, Ethidex, and Risk Control Matrix reporting.
Oversee Commercial Insurance Business Continuity Planning, testing, and operational resilience initiatives.
Ensure compliance with regulatory requirements, governance standards, and customer fairness obligations.
Partner with business leaders to drive continuous improvement, process optimization, training, and system enhancements.
Provide leadership and strategic direction, fostering a culture of accountability, underwriting excellence, and risk awareness across the organization.

Requirements

Undergraduate degree in Business, Finance, Risk Management, Commerce, Insurance, or a related discipline.
Minimum 10 years of progressive experience within Commercial Insurance underwriting, quality assurance, risk management, compliance, audit, or governance functions.
Demonstrated leadership experience within a complex, multi-stakeholder environment.
Strong understanding of Commercial Insurance underwriting principles, portfolio management, risk controls, and governance frameworks.
Experience managing enterprise reporting, audit programs, compliance processes, and operational risk initiatives.
Strong analytical, communication, presentation, and stakeholder management skills.
Advanced proficiency in data analysis, reporting tools, and executive-level presentations.
Successful clearance of background checks (including criminal checks and leadership references).

Skills

Data analysis
Reporting tools
Executive-level presentations
Analytical skills
Communication skills
Presentation skills
Stakeholder management

Location

Canada

Work Type

Hybrid work schedule
Hybrid work experience

Experience Level

Minimum 10 years of progressive experience

Education Level

Undergraduate degree

Salary/Compensations

$134,300-$184,300

Benefits

Hybrid work schedule for most roles
Company share ownership program
Incentive Program
Pension and savings programs, with company-matched RRSP contributions
Paid volunteer days and company matching on charitable donations
Educational resources, tuition assistance, and paid time off to study for exams
Focus on inclusion with employee groups, support for gender affirmation surgery, access to BIPOC counsellors, access to programs for working parents
Wellness and recognition programs
Discounts on products and services

About the Company

Economical is part of Definity, which includes some of Canada's most long-standing and innovative insurance brands, including Economical Insurance, Sonnet Insurance, Family Insurance Solutions, and Petline Insurance.
Our ambition is to be one of Canada’s leading and most innovative property and casualty insurers.
We offer a flexible, hybrid work experience where employees work from the office and virtually depending on the type of work they are doing and who they are working with.
Definity was named by Great Place to Work® as one of the Best Workplaces™ in Canada for women, for youth, and for inclusion.
As part of Definity’s commitment to reconciliation, we acknowledge that our work, meetings, and travel take place on the lands now known as Canada, and recognize the enduring presence, wisdom, and stewardship of the First Nations, Métis, and Inuit peoples who have long cared for these lands.

Equal Opportunity

We encourage you to apply! We know from experience that a candidate doesn’t need 100% of the qualifications listed to bring incredible value to our team.
We’re actively seeking diverse backgrounds and perspectives to help us make insurance better.
At Definity, inclusion, diversity, and equity aren’t just “nice to have” — they’re essential to our success.
Our inclusive work environment welcomes diversity and supports accessibility.
If you require accommodation at any time during the recruitment process, please let us know by contacting accessibility@economical.com.