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About the Role

Lead. Inspire. Deliver. We're looking for an ambitious Duty Manager to join our branch leadership team. You'll play a pivotal role in leading the day-to-day operation of the branch across our retail, warehouse and fleet functions, developing people, delivering exceptional customer service and driving operational excellence.

Responsibilities

• Support the day-to-day running of the branch across retail, warehouse and fleet operations.
• Coordinate resources to ensure smooth, efficient operations and excellent customer service.
• Drive operational excellence by maintaining company standards, policies and procedures.
• Manage stock accuracy, inventory control and stock take activities.
• Ensure pick-to-manifest targets and customer service SLAs are consistently achieved.
• Oversee returns, warranties and reverse logistics processes.
• Support Click & Collect and delivery operations.
• Ensure fleet compliance, vehicle readiness and operational efficiency.
• Coach, motivate and develop colleagues across all operational areas.
• Deliver engaging daily team briefings.
• Conduct performance conversations and support individual development plans.
• Assist with recruitment, onboarding and succession planning.
• Create a positive, inclusive and customer-focused culture.
• Build a flexible, multi-skilled team capable of delivering exceptional results.
• Champion a customer-first culture throughout the branch.
• Support colleagues to deliver outstanding service every day.
• Resolve customer queries professionally and efficiently.
• Work closely with sales and operational teams to maximise customer opportunities.
• Maintain high standards of branch presentation and operational excellence.
• Support delivery of branch sales, profit and margin targets.
• Monitor operational costs, payroll and productivity.
• Maintain robust cash handling and stock control procedures.
• Use KPIs and operational data to identify opportunities for continuous improvement.
• Support branch growth through operational excellence and commercial awareness.
• Promote a safety-first culture across the branch.
• Ensure compliance with Health & Safety legislation and company policies.
• Support operational, financial and stock audits.
• Maintain accurate compliance records and operational controls.
• Ensure all colleagues complete mandatory training and compliance requirements.

Requirements

• Experienced people leader with a passion for operational excellence and customer service.
• Previous supervisory or management experience within retail, warehouse, logistics or distribution.
• A full UK driving licence.
• Experience leading, coaching and developing teams.
• Strong organisational and problem-solving skills.
• Excellent communication and relationship-building abilities.
• Experience managing KPIs and operational performance.
• A customer-focused mindset with a drive to deliver outstanding service.
• Good knowledge of stock control and operational processes.
• Strong commercial awareness and the ability to influence business performance.
• Confidence working with operational systems and reporting tools.
• A flexible approach and the ability to perform under pressure.
• Experience with fleet operations, inventory management or P&L responsibility would be advantageous but isn't essential.

Skills

• Operational Excellence
• Customer Service
• Team Leadership
• Stock Control
• Inventory Management
• Fleet Operations
• Performance Management
• Commercial Awareness
• Problem-Solving
• Communication
• Relationship Building

Location

• Branch

Work Type

• Full-time

Experience Level

• Management
• Supervisory

Salary/Compensations

• Competitive Salary

Benefits

• Enhanced Annual Leave (Including Bank Holidays)
• Life Assurance for Peace of Mind
• 24/7 Employee Assistance Programme
• Exclusive Gym Discounts
• Comprehensive Healthcare Perks
• Cycle to Work Scheme
• Retail & Staff Discounts
• Opportunities to develop your career within a growing business
• Ongoing learning and development
• A supportive leadership team

About the Company

• This is more than a management role—it's an opportunity to shape the success of a busy branch, develop talented colleagues and make a real impact on business performance.

Equal Opportunity

• We are committed to creating an inclusive workplace where everyone feels valued, respected and able to achieve their full potential. We welcome applications from candidates of all backgrounds and experiences.