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About the Role

Supporting the Manager and leading the team at Kings Cross Station to deliver exceptional customer service by utilizing interpersonal skills, a passion for the brand, and in-depth product knowledge. Assisting and deputising for the Store Manager with the day-to-day operations of the store including scheduling, sales analysis, and commercial reporting. Leading a team of Retail Assistants by setting a great example for customer service, etiquette, and shop presentation.

Responsibilities

Conducting daily team briefs to set the team up for their shift.
Setting sales targets and reporting sales figures; motivating team toward achieving them.
Training staff: new starters, or existing staff on new policies/procedures.
Scheduling: making monthly rotas and daily deployment plans.
Conducting or taking part in basic HR functions including lateness and absence monitoring and minor performance issues.
Cash handling and management
Replenishing stock and maintaining high standards of merchandising and housekeeping.
Entertaining and engaging customers with product demonstration.

Requirements

Flexible approach to additional working hours i.e. able to work reasonable additional hours, in line with the needs of the business.
Enthusiasm and passion for, as well as excellent knowledge of, the Harry Potter brand.
Must be on your feet for 8 hours per day.
Manual handling required.
Ability to work in an exceptionally fast-paced environment.

Skills

Interpersonal skills
Customer service
Sales analysis
Commercial reporting
Team leadership
Merchandising
Housekeeping
Product demonstration

Location

Kings Cross Station

Work Type

Onsite

Experience Level

Retail management experience implied by deputising for Store Manager and leading a team.

Salary/Compensations

£16.80 per hour

Benefits

25 days holiday (pro rata)
GymPass
Exclusive access to HBO Max and our Screeners App
Discount towards tickets within the tour
Free tickets for our nearest and dearest, on selected days (up to 8 tickets)
Option to join our pension and private healthcare schemes

About the Company

Warner Bros. Discovery is the stuff dreams are made of, with a vast portfolio of iconic content and beloved brands.
WBD offers career defining opportunities, thoughtfully curated benefits, and the tools to explore and grow into your best selves.
At WBD, you are supported, celebrated, and can thrive.

Equal Opportunity

Warner Bros. Discovery embraces the opportunity to build a workforce that reflects a wide array of perspectives, backgrounds and experiences.
Being an equal opportunity employer means that we take seriously our responsibility to consider qualified candidates on the basis of merit, regardless of sex, gender identity, ethnicity, age, sexual orientation, religion or belief, marital status, pregnancy, parenthood, disability or any other category protected by law.
If you’re a qualified candidate with a disability and you require adjustments or accommodations during the job application and/or recruitment process, please visit our accessibility page for instructions to submit your request.