Impress employers and recruiters.
Choose from hundreds of resume examples.

Target Resume Now

Tailor your resume to this ServiceNow Developer (Assistant Vice President) role.

Rezi rewrites your resume against Jefferies's job description. Free.

Resume score gauge reading 58 out of 100

Don't guess if your resume is good enough.

See how it scores against the ServiceNow Developer (Assistant Vice President) posting at Jefferies — free, in seconds.

About the Role

We are seeking a ServiceNow Developer with strong ServiceNow implementation and development experience to support and enhance key Information Security processes across the organization. This role owns the end-to-end delivery, maintenance, and continuous improvement of ServiceNow modules.

Responsibilities

Own the end-to-end delivery, maintenance, and continuous improvement of ServiceNow modules supporting Information Security processes, from initial requirements through to deployment and ongoing support.
Support and enhance workflows for Machine Identity Protection (Digital Certificates/PKI), Illumio Network Segmentation, Vulnerability Response, and adjacent security processes.
Gather business requirements, map current and target-state processes, write clear user stories and acceptance criteria, and translate stakeholder needs into practical platform solutions.
Develop and maintain business rules, UI policies, workflows, dashboards, access controls, and wider platform configurations using JavaScript and native ServiceNow capabilities.
Configure and test platform enhancements, coordinate user acceptance testing, and manage controlled promotion of changes through to production.
Monitor platform performance and ensure strong platform health, data quality, CMDB integrity, and secure access management across supported modules.
Provide day-to-day user support, managing ServiceNow-related queries, requests, and incidents in line with agreed service levels.
Act as a key EMEA point of contact, working closely with the U.S. team, offshore support teams, and external vendors to deliver consistent, scalable outcomes.
Produce and maintain technical and process documentation, ensuring alignment with ITIL, CMDB, and ServiceNow best practices.

Requirements

Minimum of 7 years of Service Now experience.
Demonstrable hands-on experience implementing, configuring, and developing on the ServiceNow platform, including business rules, UI policies, workflows, and access controls.
Proficiency in JavaScript as applied within ServiceNow, together with a solid understanding of platform architecture and scoped applications.
Working knowledge of ITIL service management disciplines and CMDB design, data quality, and governance.
Proven ability to elicit business requirements, map processes, and author clear user stories and acceptance criteria.
Strong written and verbal communication skills, with the confidence to engage stakeholders across business, technology, and security functions.
Experience working within a distributed, cross-regional delivery model alongside offshore teams and third-party vendors.

Skills

ServiceNow implementation
ServiceNow development
JavaScript
ITIL
CMDB

Location

EMEA

Work Type

Full-time

Experience Level

7+ years

Education Level

ServiceNow certification (CSA, CAD, or relevant CIS)
ITIL Foundation certification

About the Company

Jefferies, the global investment banking firm, has served companies and investors for almost 60 years.
Headquartered in New York with its European head office in London, the firm provides clients with capital markets and financial advisory services, institutional brokerage and securities research, and asset management.
Jefferies provides research and execution services in equity, fixed income, foreign exchange, and a full range of investment banking services including underwriting, merger & acquisition, restructuring and recapitalisation and other advisory services, with businesses operating in the Americas, Europe and Asia.
Jefferies is a leading global, full-service investment banking and capital markets firm that provides advisory, sales and trading, research, and wealth and asset management services.
With more than 40 offices around the world, we offer insights and expertise to investors, companies, and governments.
At Jefferies, we believe that diversity fosters creativity, innovation and thought leadership through the infusion of new ideas and perspectives.
We have made a commitment to building a culture that provides opportunities for all employees regardless of our differences and supports a workforce that is reflective of the communities where we work and live.
As a result, we are able to pool our collective insights and intelligence to provide fresh and innovative thinking for our clients.

Equal Opportunity

Jefferies is an equal employment opportunity employer, and takes affirmative action to ensure that all qualified applicants will receive consideration for employment without regard to race, creed, color, national origin, ancestry, religion, gender, pregnancy, age, physical or mental disability, marital status, sexual orientation, gender identity or expression, veteran or military status, genetic information, reproductive health decisions, or any other factor protected by applicable law.
We are committed to hiring the most qualified applicants and complying with all federal, state, and local equal employment opportunity laws.
As part of this commitment, Jefferies will extend reasonable accommodations to individuals with disabilities, as required by applicable law.