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About the Role

Scott Dunn Private is seeking a Relationship Manager to build, grow, and manage a dedicated pool of Scott Dunn Private Members. This role involves prospecting new members, nurturing relationships, creating tailored travel profiles, and ensuring seamless delivery of travel plans that meet high expectations. The position requires expertise in working with V/UHNW clients, a global knowledge of luxury travel, and a proactive approach to relationship management.

Responsibilities

Identify and execute opportunities for SDP prospects to become members through personal networks, referrals, PA/EA networks, luxury brand partnerships, wealth management companies, and business development.
Proactively promote the exclusivity and benefits of Scott Dunn Private membership through regular meetings and hosted events.
Develop and implement personalized contact strategies for each member, logging interactions in the CRM system to generate inquiries, retain members, and grow bookings.
Inspire members' travel plans through travel mapping sessions, understanding preferences, and creating highly qualified travel inquiries.
Collaborate with SDP Travel Managers and destination experts to seamlessly execute bookings.
Anticipate members' needs by maintaining detailed records of preferences, past trips, and feedback to deliver personalized itineraries.
Recognize and capitalize on opportunities to enhance bookings through upgrades, private jet travel, and bespoke experiences.
Handle member feedback or complaints swiftly, collaborating with the Guest Relations team to ensure satisfaction and maintain a high NPS.
Work with destination managers to address product portfolio gaps and identify new offerings.
Share expertise gained from familiarization trips and industry events with colleagues and support team members.
Collaborate with the international Scott Dunn Private Global team and offices to provide a seamless experience for globally traveling members.
Plan and host exclusive member events, hospitality initiatives, and marketing follow-ups with the marketing team.
Provide input for marketing efforts, including newsletters, campaigns, PR activities, and website updates, and follow up on member engagement metrics.
Expand personal visibility within UHNW circles and key media by attending events, maximizing FAM opportunities, and staying updated with luxury publications and journalists.
Consistently post high-quality content on social media platforms.
Achieve individual quarterly and annual targets, maintaining high service quality and productivity.

Requirements

Proven success in face-to-face relationship management with UHNW clients.
A personal network of prospective UHNW clients that can be converted into SDP membership.
Strong background in UHNW luxury guest profiles and contact strategy planning.
Comprehensive knowledge of global luxury travel destinations and a commitment to continuous learning.
Demonstrated ability to collaborate effectively and respectfully.
Proven track record in meeting and exceeding performance targets.
Expertise in CRM systems with exceptional accuracy and attention to detail.
Exceptional communication, interpersonal, and stakeholder management skills.
Experience in upselling premium services and generating innovative sales opportunities.
Minimum of 5 years in the luxury travel sector.
HNWI relationship management experience.
Right to live and work in the UK.
Willingness to work flexible hours as needed to meet member requirements.
A proactive and meticulous approach to service delivery and commercial opportunities.
Must promote, understand, and apply Scott Dunn’s workplace values: In the know, In the Detail, and Inspiring.

Skills

Relationship Management
Business Development
Luxury Travel
Clienteling
Sales
CRM Systems
Communication
Interpersonal Skills
Stakeholder Management
Upselling
Social Media Content Creation

Location

London, Hammersmith office

Work Type

Office-based

Experience Level

Minimum of 5 years in the luxury travel sector

Benefits

Career progression opportunities
Access to internal job opportunities globally
Personal and professional development
Award-winning Learning and Development team
Comprehensive familiarisation and educational trips
Unlimited access to LinkedIn Learning
1 hour per week for personal development
Commission and bonus incentive schemes
Company loyalty scheme with a personal travel fund
23 days annual leave plus bank holidays (rising by 1 day per year of service up to 30)
Monthly, quarterly, and annual recognition schemes and awards
Opportunity to win a place at Flight Centre Travel Group’s annual Global Gathering
Subsidized private healthcare
Contributory pension scheme
Staff travel insurance
3 days of paid volunteering leave
Access to cycle to work scheme
Access to season ticket loan schemes
Dedicated in-house team for exclusive industry discounts
Share options in Flight Centre Travel Group

About the Company

Scott Dunn is an award-winning luxury tour operator creating tailor-made vacations to destinations worldwide.
With offices in the UK, US, and Singapore, Scott Dunn prides itself on providing outstanding service.
Scott Dunn Private (SDP) focuses on managing the discerning needs of exceptional individuals, offering seamless execution of personalized travel mapping for very high-net-worth and ultra-high-net-worth members.
SDP is built on discretion, privacy, and unparalleled access, delivering a tailored and comprehensive travel experience at the highest level.
Scott Dunn is part of Flight Centre Travel Group, which has over 30 brands across 93 cities worldwide.

Equal Opportunity

Scott Dunn champions equality, diversity, and inclusivity in all its forms.
Scott Dunn is a signatory of both the Race at Work and the Diversity in Hospitality, Travel & Leisure charters.
The recruitment process is designed to be inclusive and recognizes the value of differences.
Support or accommodations for the recruitment process can be requested by contacting recruitment@scottdunn.com.