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About the Role

This role leads and develops the Insight & Analytics capability for the BBC TV Licensing contract, a high-profile, large-scale service where data-led decision-making is critical. You will transform data into actionable insights and recommendations, combining hands-on analysis with team leadership and stakeholder engagement.

Responsibilities

• Leading high-quality insight, analytics and data science activity across TV Licensing.
• Translating complex data into clear, practical recommendations for operational, commercial and senior stakeholders.
• Identifying trends, risks, opportunities and performance drivers through complex investigations and deep dives.
• Ensuring analytical work is aligned to business priorities and delivers measurable operational, commercial and customer outcomes.
• Building trusted relationships across TVL, the BBC, Capita and cross-functional teams.
• Leading the development of insight products, dashboards, models, frameworks and self-service outputs.
• Identifying opportunities to use predictive analytics, automation, AI and data science to improve performance and efficiency.
• Promoting strong analytical standards, quality assurance, responsible data use and governance.
• Quantifying, validating and tracking benefits from analytics, automation and insight-led recommendations.
• Line-managing, coaching and developing a high-performing Insight & Analytics team.

Requirements

• Significant experience in data analytics, business insight, data science, performance analysis or a related discipline.
• Strong hands-on capability with Python, SQL, Power BI, data visualisation and analytical problem-solving.
• Experience leading complex analytical investigations, deep dives and performance improvement activity.
• Ability to translate complex data into clear, actionable insight for technical and non-technical audiences.
• Experience developing analytical outputs that support decision-making, operational change and measurable business improvement.
• Experience managing, mentoring or developing analysts, data scientists or analytical professionals.
• Strong stakeholder management skills, including engagement with operational, commercial and senior stakeholders.
• Good understanding of data quality, analytical validation, responsible data use, governance and benefit realisation.
• Experience working in a regulated, public-service, outsourced or complex operational environment would be highly beneficial.
• Experience applying statistical methods, forecasting, predictive modelling or analytical scripting tools such as Python or R.
• Experience using AI, machine learning or GenAI tools to improve productivity or analytical outcomes.
• Understanding of business cases, ROI assessment, benefit tracking, self-service analytics or embedded analytical solutions.
• Familiarity with data engineering, data platforms, cloud environments or modern data ecosystems.
• Confidence balancing hands-on analytical delivery with line management, coaching and stakeholder engagement.

Skills

• Python
• SQL
• Power BI
• Data visualisation
• Analytical problem-solving
• Statistical methods
• Forecasting
• Predictive modelling
• Analytical scripting
• AI
• Machine learning
• GenAI
• Data engineering
• Data platforms
• Cloud environments
• Modern data ecosystems

Location

• Darwen
• London
• Bristol
• United Kingdom

Work Type

• Full time
• Permanent
• Hybrid working

Experience Level

• Manager

Salary/Compensations

• Competitive annual salary

Benefits

• Pension
• Life assurance
• Wider Capita employee benefits
• Paid volunteering day with a charity of your choice
• Cycle2Work scheme
• Access to wellbeing support

About the Company

• At Capita, we live by our values: Customer First, Always; Fearless Innovation; Achieve Together; and Everyone is Valued.
• At Capita TV Licensing, we’re supporting the world’s oldest national broadcaster. We harness the latest technology so the BBC can continue to create high-quality, independent programmes that inform, educate, and entertain millions of people around the UK, and the world.
• Our teams visit four million addresses each year to check for license evaders, and they generate over £65 million of revenue, helping to fund the running of the BBC.
• At Capita, your career can take you wherever your ambition leads. You'll become part of a diverse network of talented, forward-thinking professionals working across a wide range of disciplines and sectors. We’re committed to your growth — offering endless opportunities to expand your skills, explore new paths, and advance your career.
• Join us and discover a career with purpose.

Equal Opportunity

• At Capita, we’re committed to providing an inclusive, barrier-free recruitment process and working environment for everyone.
• We want everyone to have the best chance of succeeding as they move through their application and start their career with us.
• We are an equal opportunity and Disability Confident employer; we want to hear from you if you’d like to discuss any adjustments you might need during your recruitment process.
• At Capita, we use technology, including AI-enabled tools, to help us manage applications consistently and fairly.
• These tools support our recruitment teams, they do not make hiring decisions.
• Every application is reviewed by a trained member of our Talent Acquisition team, and all decisions are made by people.
• To help us deliver a fair, consistent and efficient recruitment experience, Capita uses AI-assisted technology at some stages of the process.
• These tools simply help us organise and assess information, they do not replace human judgement.
• All decisions are made by our recruitment team and hiring managers.