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About the Role

Cancer Research UK exists to beat cancer. We are looking for a highly organised and detail-focused Legacy Operations Executive to help deliver outstanding supporter experiences. This role is vital in ensuring legacy operations run efficiently, maintaining high standards of data quality, financial administration, and supporter service while improving processes and driving operational excellence.

Responsibilities

• Deliver operational and administrative support across Legacy Proposition activities, ensuring processes run smoothly and efficiently.
• Maintain accurate supporter, solicitor, financial and case management records across multiple systems, ensuring compliance with agreed standards and service levels.
• Act as a key contact for legacy-related enquiries, resolving issues and providing support to internal stakeholders, supporters and external partners.
• Support day-to-day financial administration, including income processing, payment queries, raising PO’s, receipting invoices and month-end activities.
• Ensure accurate and timely completion of Will Writing Service administrative tasks, including processing data, identifying & correcting data errors, resolving invoice queries and maintaining accurate records across systems.
• Identify opportunities to improve processes, enhance data quality and support continuous operational improvements across the team.
• Assist with shared team responsibilities, picking up core team tasks when required, e.g. to cover annual leave or sickness, and at particularly busy times.

Requirements

• Excellent organisational skills with the ability to manage competing priorities in a busy environment.
• Strong attention to detail and a commitment to maintaining accurate records and high-quality data.
• Experience of financial administration and supporting financial processes.
• Excellent written and verbal communication skills with the ability to build effective stakeholder relationships.
• Strong IT skills, including extensive experience using Microsoft Office applications and CRM or database systems.
• Knowledge of GDPR and data protection requirements.
• Proven problem-solving skills and the confidence to take initiative.
• Must be eligible to work in the UK.
• Internal candidates should ideally have completed their 6-month ‘getting started’ period.
• Internal candidates applying for a secondment must have discussed their intention to apply and gained approval to apply with their line manager.
• Internal candidates applying for a secondment must have been in their substantive (home) role for at least 6 months (if previously on secondment).
• Candidates must be 18 years or older.

Skills

• Microsoft Office applications
• CRM or database systems
• GDPR
• Data protection requirements

Location

• Stratford, London

Work Type

• Permanent
• Full-time
• Hybrid (minimum 2 days per week in the office every Tuesdays and Thursdays)

Experience Level

• Not specified

Education Level

• Not specified

Salary/Compensations

• £26,000 - £28,000

Benefits

• Generous benefits package
• Wide range of career and personal development opportunities
• High-quality tools
• Policies and processes to improve work-life balance

About the Company

• At Cancer Research UK, we exist to beat cancer.
• We are professionals with purpose, beating cancer every day.
• Our organisation values are designed to guide all that we do: Act with ambition, courage and determination; Credible: Act with rigour and professionalism; Human: Act to have a positive impact on people; Together: Act inclusively and collaboratively.
• Our vision is to create a charity where everyone feels like they belong, benefits from and participates in, the work we do.

Equal Opportunity

• We actively encourage applications from people of all backgrounds and cultures, in particular those from ethnic minority backgrounds who are currently under-represented.
• We want to see every candidate performing at their best throughout the job application process, interview process and whilst at work. We therefore ask you to inform us of any concerns you have or any adjustments you might need to enable this to happen.