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About the Role

At LexisNexis Legal & Professional, we help legal and tax professionals, businesses and institutions make better decisions, move faster and work with greater confidence. We’re looking for a Tax Engineer to help shape a new category of AI-enabled tax work. This is a role for someone who understands tax deeply, enjoys working with customers, and is excited by the opportunity to turn complex professional workflows into practical, scalable technology. You’ll work closely with tax teams in professional services firms and in-house organisations to understand how tax work really gets done, then help design, configure and launch AI-enabled workflows that make that work faster, more consistent and easier to scale. You will build trusted relationships with stakeholders, use workflow adoption and usage data to identify barriers and expansion opportunities, demonstrate measurable customer value, and take ownership of progressing customers through to sustained workflow usage. You’ll partner with various teams to turn customer needs into working solutions and play an important role in helping us learn from the field.

Responsibilities

• Drive awareness, adoption and expansion of custom workflows across customer organisations.
• Own customer workflow adoption for the workflows you help identify, design and deploy.
• Lead workflow discovery and design sessions with customers, analysing existing tax processes, identifying pain points and decision points, and determining where AI, automation and human judgement can be combined to improve how the work is delivered.
• Work with Customer Success and Account Management to identify priority accounts and build structured workflow adoption and expansion plans.
• Use workflow activation, deployment and usage data to identify adoption barriers, expansion opportunities and customer interventions.
• Design, configure, test and deploy AI-enabled workflows and skills that are practical, accurate and usable in day-to-day tax work.
• Lead customer and executive conversations that demonstrate value, build momentum and support broader adoption.
• Act as the voice of the customer, translating feedback, requirements and adoption barriers into actionable insights for Product and Development teams.
• Capture and share best practices, workflow patterns and reusable solutions across customers and internal teams.

Requirements

• Professional qualification in tax or accountancy (e.g. CTA, ACA, ACCA or equivalent), ideally with 3+ years' post-qualification experience gained within a Big Four or leading mid-tier accountancy/professional services firm, or a major in-house tax team.
• Deep understanding of tax processes and workflows across one or more tax disciplines, with the ability to identify where technology and AI-enabled workflows can improve how tax work is delivered.
• Demonstrable experience of working directly with customers or senior stakeholders to drive engagement, adoption or change, with confidence influencing stakeholders up to Partner, Head of Tax or firm-owner level.
• Strong consulting, facilitation and presentation skills, with the ability to proactively lead customer conversations, uncover high-value use cases and translate business problems into practical workflow solutions.
• Commercially and outcome focused, with the ability to work against defined adoption and usage targets, use customer and product data to identify opportunities, and take ownership for progressing customers from initial engagement through to sustained workflow usage and expansion.
• Strong aptitude for tax technology, AI and workflow transformation, with practical experience using generative AI or AI-enabled tools and the ability to become highly proficient in configuring, testing and deploying AI-enabled workflows and skills using the platform.
• Excellent relationship-building and change-management skills, with the ability to mobilise different stakeholder groups within a customer organisation and help embed new ways of working into day-to-day tax practice.
• A collaborative and continuous-improvement mindset, with the ability to identify reusable workflow patterns, share best practice and translate customer feedback and adoption barriers into actionable insights for Product and Development teams.

Skills

• AI
• Technology
• Workflow transformation
• Generative AI
• AI-enabled tools
• Consulting
• Facilitation
• Presentation
• Relationship-building
• Change-management

Location

• UK

Work Type

• Flexible hours

Experience Level

• 3+ years' post-qualification experience

Education Level

• Professional qualification in tax or accountancy (e.g. CTA, ACA, ACCA or equivalent)

Benefits

• Shared parental leave
• Study assistance
• Sabbaticals
• Wellbeing initiatives

About the Company

• LexisNexis Legal & Professional, which serves customers in more than 150 countries with 11,800 employees worldwide, is part of RELX, a global provider of information-based analytics and decision tools for professional and business customers.
• Our company has been a long-time leader in deploying AI and advanced technologies to the legal market to improve productivity and transform the overall business and practice of law, deploying ethical and powerful generative AI solutions with a flexible, multi-model approach that prioritizes using the best model from today’s top model creators for each individual legal use case.
• The company employs over 2,000 technologists, data scientists, and experts to develop, test, and validate solutions in line with RELX Responsible AI Principles.
• LexisNexis Legal & Professional® provides legal, regulatory, and business information and analytics that help customers increase their productivity, improve decision-making, achieve better outcomes, and advance the rule of law around the world.
• As a digital pioneer, the company was the first to bring legal and business information online with its Lexis® and Nexis® services.

Equal Opportunity

• We are an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law.