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About the Role

Cancer Research UK exists to beat cancer. We are looking for a highly organised and detail-focused Legacy Operations Executive to help deliver outstanding supporter experiences. This role is vital in ensuring legacy operations run efficiently, maintaining high standards of data quality, financial administration, and supporter service while improving processes and driving operational excellence.

Responsibilities

• Deliver operational and administrative support across Legacy Proposition activities, ensuring processes run smoothly and efficiently.
• Maintain accurate supporter, solicitor, financial and case management records across multiple systems, ensuring compliance with agreed standards and service levels.
• Act as a key contact for legacy-related enquiries, resolving issues and providing support to internal stakeholders, supporters and external partners.
• Support day-to-day financial administration, including income processing, payment queries, raising PO’s, receipting invoices and month-end activities.
• Ensure accurate and timely completion of Will Writing Service administrative tasks, including processing data, identifying & correcting data errors, resolving invoice queries and maintaining accurate records across systems.
• Identify opportunities to improve processes, enhance data quality and support continuous operational improvements across the team.
• Assist with shared team responsibilities, picking up core team tasks when required, e.g. to cover annual leave or sickness, and at particularly busy times.

Requirements

• Excellent organisational skills with the ability to manage competing priorities in a busy environment.
• Strong attention to detail and a commitment to maintaining accurate records and high-quality data.
• Experience of financial administration and supporting financial processes.
• Excellent written and verbal communication skills with the ability to build effective stakeholder relationships.
• Strong IT skills, including extensive experience using Microsoft Office applications and CRM or database systems.
• Knowledge of GDPR and data protection requirements.
• Proven problem-solving skills and the confidence to take initiative.
• Must be eligible to work in the UK.
• Internal candidates should ideally have completed their 6-month ‘getting started’ period.
• Internal candidates applying for a secondment must have discussed their intention to apply and gained approval to apply with their line manager.
• Internal candidates applying for a secondment must have been in their substantive (home) role for at least 6 months (if previously on secondment).

Skills

• Microsoft Office applications
• CRM or database systems
• GDPR
• Data protection requirements

Location

• Stratford, London

Work Type

• Permanent
• Full-time
• Hybrid

Experience Level

• Not specified

Education Level

• Not specified

Salary/Compensations

• £26,000 - £28,000

Benefits

• Generous benefits package
• Wide range of career and personal development opportunities
• High-quality tools
• Policies and processes enable work-life balance, career steps, and personal wellbeing goals

About the Company

• At Cancer Research UK, we exist to beat cancer.
• We are professionals with purpose, beating cancer every day.
• Our organisation values are designed to guide all that we do: Act with ambition, courage and determination; Credible: Act with rigour and professionalism; Human: Act to have a positive impact on people; Together: Act inclusively and collaboratively.
• We’re looking for people who can believe in and embody these organisation values and can use them to drive forward progress against our mission to beat cancer.
• There’s a place for everyone at Cancer Research UK.
• Our vision is to create a charity where everyone feels like they belong, benefits from and participates in, the work we do.
• We're committed to creating an inclusive culture where everyone can be themselves and reach their full potential.

Equal Opportunity

• We actively encourage applications from people of all backgrounds and cultures, in particular those from ethnic minority backgrounds who are currently under-represented, and believe that a diverse workforce will help us to beat cancer sooner.
• Unfortunately, we are unable to recruit anyone below the age of 18, so that we can protect young people from health & safety and safeguarding risks.