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About the Role

Provide Level 3 support for a portfolio of business-critical Microsoft applications, helping customers maintain stable, secure, and high-performing services. Investigate and resolve complex technical issues, deliver minor enhancements and approved change requests, and contribute to application and service improvement.

Responsibilities

• Provide Level 3 support for business-critical customer applications.
• Deliver application enhancements, change requests, and project work across customer portfolios.
• Investigate and resolve complex incidents, defects, and performance issues.
• Work directly with customer stakeholders to gather requirements and provide technical advice.
• Act as a senior technical resource across customer accounts and mentor junior consultants.
• Assist with Azure DevOps pipeline maintenance and automation opportunities.
• Consistently deliver high-quality Level 3 support across supported applications.
• Reduce repeat incidents through effective root cause analysis.
• Improve application stability, performance, and supportability.
• Maintain strong customer satisfaction through proactive communication and technical expertise.
• Contribute to knowledge sharing and technical capability development within the team.
• Support the successful delivery of minor enhancements, upgrades, and continual service improvement initiatives.

Requirements

• C# / .NET Framework / .NET Core
• ASP.NET MVC / Web APIs
• SQL Server troubleshooting
• L3 support experience
• Incident / Problem / Change Management
• Minor enhancement and change delivery experience
• Experience supporting business-critical applications in managed service environments.
• Strong customer-facing consultancy and stakeholder management skills.
• Experience supporting applications hosted within Microsoft Azure.
• Azure DevOps and CI/CD pipeline exposure.
• Power Platform.
• Logic Apps.
• SSIS and ETL processes.
• Oracle databases.
• Experience supporting integrations with third-party systems.
• Experience working within public sector environments.
• Microservices architecture.
• ITIL Foundation certification.
• Microsoft Azure certifications.
• Security Clearance (SC) or eligibility to obtain SC clearance.
• Customer-first mindset
• Strong analytical and problem-solving abilities
• Excellent communication skills
• Collaborative and self-motivated
• Commitment to continuous learning

Skills

• C#
• .NET Framework
• .NET Core
• ASP.NET MVC
• Web APIs
• SQL Server
• L3 support
• Incident Management
• Problem Management
• Change Management
• Microsoft Azure
• Azure DevOps
• CI/CD
• Power Platform
• Logic Apps
• SSIS
• ETL
• Oracle databases
• Microservices architecture
• ITIL Foundation
• Microsoft Azure certifications
• Security Clearance (SC)

Location

• Remote

Work Type

• Full-time
• Remote

Experience Level

• Senior

Benefits

• Quarterly Performance-Related Profit Share Scheme
• Strong Career Progression & mentorship coaching
• Strength in Balance & Leadership schemes
• Dedicated quarterly Pathways Career Development programme
• Flexible/remote working
• Pension
• Private Healthcare Cover
• Life Assurance
• Financial advice
• Employee Discount scheme
• Gym Discounts
• Bike to Work
• Fitness classes
• Mindfulness Workshops
• Employee Assistance Programme
• Generous holiday allowance
• Enhanced maternity/paternity leave
• Marriage/civil partnership leave
• Special leave policies
• Educational assistance
• Incentivised certifications, and accreditations
• Version 1’s Annual Excellence Awards
• ‘Call-Out’ platform
• Environment, Social and Community First initiatives

About the Company

• Version 1 has celebrated 30 years in business and continues to be trusted by global brands to deliver technology and transformation solutions that drive customer success.
• Deep expertise enables customers to navigate the rapidly evolving technology landscape.
• Strong partnerships with global technology leaders including Microsoft, AWS, Oracle, Red Hat, OutSystems, Snowflake.
• Award-winning employer.
• UK & Ireland's premier AWS, Microsoft & Oracle partner.
• 3300+ strong, €350/£300m revenue business.
• 10+ years as a Great Place to Work in Ireland & UK.
• Best Workplace for Women in the UK & Ireland by GPTW.
• Best Workplace for Wellbeing in the UK by GPTW.
• Core values driven company.
• Invest in us and we’ll invest in you!

Equal Opportunity

• Version 1 is an equal opportunities employer.
• We are committed to building a diverse, inclusive and respectful workplace where everyone feels valued and able to thrive.
• We welcome applications from people of all backgrounds, identities and lived experiences, and we value the different perspectives people bring including those shaped by disability and neurodiversity.
• We want every candidate to have a positive and accessible recruitment experience. If you need reasonable adjustments at any stage of the process, please contact your recruiter at Version 1. We will consider all requests carefully, respectfully and confidentially.