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About the Role

Ambersphere Solutions is modernizing its systems and IT function for growth. This hands-on role supports a distributed, facility-based IT environment, handling Help Desk escalations, Azure administration, M365 management, endpoint deployment, and network troubleshooting.

Responsibilities

• Own and resolve Help Desk escalations across hardware, software, and connectivity issues.
• Administer and maintain Microsoft 365 and Azure environments, including user provisioning, licensing, security policies, and Intune/endpoint management.
• Manage and troubleshoot network infrastructure such as switches, firewalls, Wi-Fi, and VPNs.
• Deploy, configure, and maintain endpoint devices across the organization.
• Document processes and systems to build institutional knowledge.
• Identify opportunities to modernize legacy workflows and propose practical alternatives.
• Partner with vendors and service providers to resolve issues and negotiate improvements.
• Support onboarding/offboarding, asset tracking, and general IT hygiene.
• Contribute to broader IT projects like tenant migrations, security hardening, and tooling evaluations.
• Cross-train colleagues on new systems and best practices.
• Help shape IT policy and standard operating procedures.
• Perform other related duties as assigned.

Requirements

• 4+ years in a hands-on IT administrator or infrastructure support role.
• Solid working knowledge of Microsoft 365 administration.
• Practical experience with Azure: identity, basic resource management, endpoint policies.
• Ability to troubleshoot networking issues: LAN/WAN, VPN firewall basics.
• Previous endpoint management experience (e.g., Intune or equivalent MDM/RMM tooling).
• Strong communication skills to explain technical issues to non-technical colleagues.
• Previous experience supporting a manufacturing, distribution, or multi-site environment.
• Previous exposure to ERP systems or business-critical line-of-business applications.
• Basic scripting skills (PowerShell) for automation of routine tasks.
• Familiarity with ITSM platforms (e.g., FreshServices, ServiceNow, or similar).
• Prior experience working across multiple legal entities or brands under one IT umbrella is a plus.
• Ability to work in-office up to 3 days per week.

Skills

• Microsoft 365 administration
• Azure administration
• Network troubleshooting
• Endpoint deployment and management
• Help Desk support
• PowerShell scripting
• ITSM platforms

Location

• London, Acton

Work Type

• Hybrid
• Full-Time

Experience Level

• 4+ Years

About the Company

• Ambersphere Solutions, a division of ACT Entertainment, delivers high-quality entertainment lighting products.
• The company is undergoing active evolution, modernizing systems, tightening processes, and building a stronger IT function for future growth.
• Employees have input into how things get done, not just a ticket queue to clear.