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About the Role
As a Customer Outcome Executive, you will sit at the intersection of sales and customer success within our UKI Chief Customer Office. You will lead a new, proactive customer success motion that orchestrates the handoff from sales vision to post-sale value realization, ensuring customers see measurable value from their Salesforce investments from day one and throughout their lifecycle. This is a quota-carrying, high-impact role based in London.
Responsibilities
- Partner with sales on strategic, high-value opportunities to define a clear, customer-aligned path to value, agreeing well-resourced and measurable success plans upfront with customers.
- Own a portfolio of new logo accounts, diagnosing challenges such as low adoption, shelfware, or under-realised value.
- Lead cross-functional strategies to stabilise accounts.
- Manage a services-focused quota spanning Signature Success, Premier Success, and Advisory Services, unlocking incremental value across the customer portfolio.
Requirements
- Experience in a new logo sales role within a complex, enterprise SaaS environment.
- Track record of managing a quota or revenue target.
- Experience developing and executing customer success or value-realisation plans with measurable outcomes.
- Experience working cross-functionally with sales, delivery, and services teams to resolve account issues and drive adoption.
Skills
- Customer health scoring
- Adoption analytics
- Change management
- Organisational adoption strategy
- Presenting to executive-level stakeholders on account strategy or recovery plans
Location
- London
Work Type
- Full-time
Experience Level
- Enterprise SaaS
- Quota carrying
Benefits
- Benefits and resources support you to find balance and be your best
- AI agents accelerate your impact so you can do your best
About the Company
- Salesforce is the #1 AI CRM, where humans with agents drive customer success together.
- Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life.
- The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.
- Ready to level-up your career at the company leading workforce transformation in the agentic era?
- Agentforce is the future of AI, and you are the future of Salesforce.
Equal Opportunity
- Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment.
- We believe in equality for all.
- We believe we can lead the path to equality in part by creating a workplace that’s inclusive, and free from discrimination.
- Workplace discrimination is illegal.
- Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law.
- This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey.
- It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between.
- Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit.
- The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.
- We are a recognised Disability Confident member under the UK Government Disability Confident employer scheme.
- We are committed to providing an inclusive recruitment process and will offer an interview to disabled applicants who meet the essential criteria for the role.
- Applicants are welcome to opt-in to the interview scheme as part of the application process.