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About the Role
Salesforce is seeking a Senior Manager for the Operations department within the Professional Services (PS) organization in Japan. This role will lead the Deal Risk Assessment process for large-scale construction projects, ensuring end-to-end quality and accuracy from contract to delivery and revenue recognition, in collaboration with the Global Services Deal Strategy team. The position also involves broad responsibilities in departmental operations, including maintaining Privacy Mark compliance, promoting Business Continuity Plan (BCP) exercises, and establishing governance for AI tool usage within the department, contributing to growth through risk management and operational excellence.
Responsibilities
- Lead Deal Risk Assessment for large-scale construction projects, acting as the liaison for the Global Services Deal Strategy (DealStrat) team in Japan.
- Organize mitigation strategies based on the Risk Breakdown Structure and provide decision-making information (risk assessment, investment qualification, resource/staffing plan, cost estimates) to Senior Leadership.
- Manage internal compliance with DealStrat-related policies and monitor adherence.
- Provide consultation on contract structuring for complex, large-scale, or difficult-to-negotiate deals.
- Support sales representatives with negotiation strategies, including scope separation (paid/unpaid) and revenue recognition (ASC 606) impact assessment.
- Conduct pre-checks for investment projects, including pro bono services, to ensure compliance with Salesforce internal regulations and laws.
- Consult with Legal/Ethics and Senior Leadership as needed and maintain records of decisions.
- Manage Security Checksheet for individual projects and coordinate with stakeholders on information security and personal data protection.
- Provide guidance to sales representatives and project teams on information security and personal data protection.
- Handle internal operations for Privacy Mark maintenance and continuous improvement.
- Participate in departmental BCP exercises and drive continuous improvement based on learnings.
- Organize governance for AI tool usage within the department (including global coordination).
- Conduct internal enablement on risk, compliance, and AI tool usage.
- Mentor junior members and share knowledge on Deal Risk assessment.
- Drive deals and projects forward autonomously by engaging multiple stakeholders, even without formal decision-making authority.
Requirements
- Ability to logically structure and explain contract and project frameworks, along with a high ethical standard (fairness, reasonable necessity) for service provision.
- Practical experience in proposal review and contract examination, including understanding of service agreements and revenue recognition.
- Over 6 years of practical experience in PS/consulting.
- Over 3 years of practical experience in Deal Structuring.
- Basic understanding of revenue recognition (ASC 606).
- Experience in risk assessment for large-scale construction projects.
- Negotiation and coordination skills with multiple stakeholders (Sales, Delivery, Legal, Finance, Global Ops).
- Practical knowledge of information security and personal data protection.
- Project Management Professional (PMP) certification.
- Business-level Japanese and English proficiency (essential for global collaboration).
- Drive to advance deals and projects autonomously by engaging multiple stakeholders, even without formal decision-making authority.
Skills
- AI tool utilization for business improvement
Location
- Japan
Work Type
- Full-time
Experience Level
- Senior Manager
- 6+ years of practical experience in PS/consulting
- 3+ years of practical experience in Deal Structuring
Education Level
- PMP (Project Management Professional)
Benefits
- Benefits and resources to support work-life balance.
- AI agents to accelerate impact.
About the Company
- Salesforce is the #1 AI CRM, where humans with agents drive customer success together.
- Salesforce is a company where ambition meets action, tech meets trust, and innovation is a way of life.
- Salesforce is leading workforce transformation in the agentic era.
- Agentforce is the future of AI.
- The Customer Success Group (CSG) is an organization within Salesforce dedicated to ensuring customer success.
- CSG is Salesforce's post-sales division, comprising Customer Success, Professional Services, Product Support, and Renewals.
Equal Opportunity
- Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment.
- Salesforce believes in equality for all and aims to lead the path to equality by creating an inclusive workplace free from discrimination.
- Workplace discrimination is illegal.
- Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law.
- This policy applies to current and prospective employees, as well as recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and all other aspects of employment.
- Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit.
- Compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education are also based on merit.