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About the Role
As an IT Senior Supporter, you will be the primary point of contact for clients, ensuring their IT systems function smoothly so they can focus on their core business. You will work independently while having the full support of the team, with no one left to handle problems alone.
Responsibilities
- Monitoring and intelligent distribution of incoming tickets within the team
- Receiving and documenting support hotline calls
- Independently handling support tickets (First and Second Level)
- Following up on open issues and ensuring timely completion
- Hardware installation
- On-site customer visits for hardware delivery and configuration
- Rapid on-site emergency management at the customer's location
Requirements
- Completed vocational training as an IT specialist for system integration, network administrator, or a comparable qualification
- 3-5 years of professional experience
- Good German language skills, both written and spoken (minimum C1 level)
- Valid Class B driver's license
- Practical knowledge of Microsoft operating systems (Server & Clients)
- Server administration including Active Directory
- Microsoft 365 (Exchange Online, SharePoint, etc.)
- Network technology (Firewall, Routing, Switching – ideally Sophos, LANCOM, Ubiquiti)
- Modern telephone systems (3CX, Placetel, Teams telephony, etc.)
- Virtualization (preferably Proxmox, but VMware/Hyper-V are also good)
- Competencies in staff management
- Basic knowledge of Open Source (Linux, etc.)
- Very good self-organization and the ability to work independently
- High willingness to learn and desire for continuous development
- Positive, solution-oriented attitude and genuine commitment
- Enjoyment of direct customer contact and strong communication skills
Skills
- IT Support
- Service Desk
- Field Service
- Microsoft Operating Systems
- Server Administration
- Active Directory
- Microsoft 365
- Network Technology
- Firewall
- Routing
- Switching
- Modern Telephone Systems
- Virtualization
- Customer Service
- Communication
Location
- Berlin Spandau
- Homeoffice (by agreement)
- On-site at customer locations
Work Type
- Full-time
- Hybrid
Experience Level
- Senior
Education Level
- Vocational training in IT system integration or network administration
- Comparable qualification
Salary/Compensations
- Up to €65,000 per year (depending on experience and qualifications)
Benefits
- Permanent employment contract
- Fuel card or company bike/e-scooter
- Top equipment: iPhone, laptop, and tablet (also for private use)
- Regular home office
- Flexibility for private appointments or short-term leave
- Individual further training and certifications
- Company pension plan with employer contribution
- Regular team events
- Supportive team spirit
About the Company
- bit4finance | IT-Service-Now GmbH is a dynamic IT system house located in Berlin Spandau.
- For over 15 years, we have supported more than 100 medium-sized companies with solutions for IT support, 24/7 monitoring, security, cloud, and network infrastructure.
- Our clients value personal support and high flexibility.
- As a growing company, we place great importance on a human and appreciative work atmosphere.