Impress employers and recruiters.
Choose from hundreds of resume examples.
Impress employers and recruiters.
Choose from hundreds of resume examples.
Tailor your resume to this Customer Benefits & Loyalty Manager role.
Rezi rewrites your resume against Mable's job description. Free.
Tailor your resume to this Customer Benefits & Loyalty Manager role.
Rezi rewrites your resume against Mable's job description. Free.
Don't guess if your resume is good enough.
See how it scores against the Customer Benefits & Loyalty Manager posting at Mable — free, in seconds.
Don't guess if your resume is good enough.
See how it scores against the Customer Benefits & Loyalty Manager posting at Mable — free, in seconds.
About the Role
Mable is seeking a Customer Benefits & Loyalty Manager to create and grow programs that deliver value to customers and turn engaged customers into brand advocates. This role owns the strategy, delivery, and optimization of customer benefits and advocacy programs, integrating training requirements into program design and communications.
Responsibilities
- Own the strategy and roadmap for customer benefits, perks and value-added programs.
- Identify and develop benefits that are genuinely valuable to customers and support engagement, retention and utilisation.
- Manage the end-to-end delivery of customer benefit programs, from proposition and partner selection through to launch and optimisation.
- Use customer insights, data and feedback to continually improve the benefits proposition.
- Measure program performance and demonstrate customer and commercial impact.
- Develop and execute a customer advocacy strategy that encourages customers to recommend and champion the brand.
- Build programs that generate authentic customer stories, testimonials, referrals, reviews and other forms of advocacy.
- Identify and nurture highly engaged customers who can become advocates, ambassadors or community champions.
- Partner with Marketing and CRM to integrate advocacy into key customer journeys and campaigns.
- Develop ways to recognise and reward customers for meaningful advocacy.
- Take the relevant training and education requirements set by Legal, Risk and Compliance and embed them into customer programs and comms flows.
- Partner with relevant teams to ensure customers receive clear, timely and accessible information about their responsibilities and requirements.
- Develop customer communications and program mechanics that support training completion and compliance.
Requirements
- 5+ years experience managing customer, loyalty, advocacy, membership or engagement programs.
- Strong commercial and customer mindset, with the ability to balance customer value with business outcomes.
- Experience developing and managing programs from strategy through to execution.
- Strong analytical skills and ability to use data and customer insights to make decisions.
- Excellent stakeholder management and cross-functional collaboration skills.
- Strong project and program management capability.
- Experience working with customer training, education or compliance programs is desirable.
- A strong understanding of customer lifecycle, retention and engagement principles.
- The ability to influence stakeholders across the organisation.
- Passionate about Tech and making a real impact on people’s lives.
Location
- Australia
Work Type
- Hybrid
- Permanent
Experience Level
- 5+ years
Benefits
- Learn from industry experts, experienced leaders, and on-the-job opportunities.
- 14 weeks of paid leave for primary carers and 6 weeks of paid leave for secondary carers plus superannuation.
- Hybrid workplace, balancing time in the office with remote work.
- One extra paid leave day per quarter for what makes you happy.
- A floating public holiday.
- Reward and Recognition program.
About the Company
- HomeMade, Mable, Leap in! and Mable Direct are entities under the Attain Healthtech Group of companies.
- Mable is one of Australia's leading and fastest-growing healthtech platforms.
- Mable is a purpose-driven company where thousands of people with disability and older Australians have connected with independent support workers.
- Mable has facilitated more than 25 million hours of support since 2014.
- Mable has been recognised on the AFR's Top 100, Deloitte Tech Fast 50, and was previously awarded Australian Growth & Technology Growth Company of the Year.
- Working at Mable means joining a high productivity and dynamic team environment, leading to meaningful change in Australia's care and support sectors.
Equal Opportunity
- As an organisation, we celebrate our diversity and welcome all people, regardless of their family responsibilities, ethnicity, faith, sexual orientation, or gender identity.
- Aboriginal and Torres Strait Islander people are encouraged to apply.
- If this role has stood out to you but you don’t feel like you ‘tick all the boxes,’ we strongly encourage you to apply nonetheless.
- We value diversity in experience, and you might just bring something we are looking for to our organisation!