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About the Role
Pret is seeking passionate, hardworking individuals to join their team as Front of House Leaders. This role involves coaching and mentoring teams, maintaining high standards, and ensuring customer satisfaction. It offers significant growth opportunities within the company, with many managers and support staff starting on the shop floor.
Responsibilities
- Coach and mentor teams
- Maintain high standards
- Ensure customer satisfaction
- Lead with purpose
- Drive team performance
- Protect profit
- Keep customers happy through high standards and great energy
- Roll up sleeves on the coffee machine
- Engage with figures and spreadsheets
Requirements
- Be kind, honest and generous
- Bring genuine warmth and authentic self to work
- Share passion for exceptional customer service
- Spread joy every day
- Lead with purpose
- Drive team performance
- Protect profit
- Keep customers happy through high standards and great energy
Skills
- Leadership
- Coaching
- Mentoring
- Customer service
- Team performance management
- Profit protection
- High standards maintenance
- Energy
- Communication
Location
- 93-95 Victoria Street, London SW1V 1PZ GBR
Work Type
- Full-time
- 35 hours per week
Experience Level
- Leadership experience
Education Level
- Apprenticeships Level 3
Salary/Compensations
- £15.35 per hour (inclusive of mystery shopper bonus)
- Earn an extra £5 per hour for any shift started between 3-5am (after initial training)
Benefits
- 28 days annual leave (pro-rata if part-time)
- Pension scheme
- Life Assurance at 3x annual salary
- Virtual GP
- Healthcare cash plan
- Free food and drink while working
- Club Pret Membership (50% off food and up to 5 free Barista-made drinks a day)
- Loyalty award after 5, 10, 15, 20 years’ service
- Regular rewards and recognition
- Marketplace discounts on shopping, travel, fitness, dining, tech and more
- Flexible working hours
- Comfy free shoes
About the Company
- Pret is a company that makes delicious food, organic coffee, and has big ideas, operating in over 750 shops in 20+ countries.
- Roles at Pret offer significant growth opportunities.
- Pret is committed to doing the right thing and growing fast.
- Pret provides opportunities for learning and professional development, including fully funded professional qualifications and internal transfer opportunities.
- Pret fosters diversity and belonging, ensuring everyone feels confident and valued.
- Pret's work is fast-paced with lots of variety, allowing employees to build diverse skill sets.
- Pret makes a difference through The Pret Foundation, addressing issues like homelessness and food waste.
- Pret's values are: Happy Teams Happy Customers, Amazing Standards Every day, Never Standing Still, Doing The Right Thing.
Equal Opportunity
- Everyone is welcome at Pret.
- We encourage applications from underrepresented groups, including women, people with disabilities, neurodiversity, ethnic minorities, and the LGBTQ+ community.
- Please let our recruitment team know if you need any adjustments or support during the recruitment process.