Impress employers and recruiters.
Choose from hundreds of resume examples.

Target Resume Now

About the Role

The Configuration Analyst supports the requirements, design, build, test, implementation, and ongoing sustainment of AMP’s Configuration Management Database (CMDB), with a specific focus on AI discovery and registration, AI risks from these discovered assets, and the workflow/actions for any AI asset treatment. This role operates with autonomy on day-to-day decisions and is expected to complete assigned deliverables with little day-to-day management. The role has a short to medium-term operational impact by helping establish a trusted AI asset inventory, improving visibility of sanctioned and shadow AI, and strengthening audit, risk, and service management readiness. This role acts primarily as the Business Analyst for the Service Operations team and main ‘go to’ person for the project.

Responsibilities

Support the ServiceNow AI Control Tower project by working with technical stakeholders to manage business requirements and analysis, solution designs, documenting and executing test cases, and supporting implementation of both ServiceNow AI Control Tower module, asset discovery, ITSM and Cyber/Risk workflows, and CMDB registration.
Support the ServiceNow AI Control Tower and CMDB integration by validating AI asset records, classes, relationships, attributes, and registration workflows.
Review AI discovery outputs from Microsoft Agent 365, MDCA, and supported platform integrations, triage candidate records, and coordinate remediation of incomplete or duplicate data.
Maintain operational procedures, work instructions, data standards, and user guidance for AI asset registration and CMDB enrichment.
Work with ServiceNow, Microsoft, Security, Risk, SAM, Application Owner, and Service Owner teams to resolve data quality issues and confirm ownership, service mapping, and lifecycle status.
Support CMDB health, reconciliation, relationship quality, and reporting dashboards, including tactical reporting for Steerco, Risk, Audit, and Assurance.
Contribute to testing, UAT, implementation, warranty support, and BAU handover for Discovery and Registration capabilities.
Document operational procedures to run and maintain IT operations and CMDB with AI.
Execute day-to-day CMDB configuration management activities for AI discovery and registration, ensuring AI assets are accurately created, maintained, and linked to the correct owners, services, and data sources.
Identify operational process improvements and automation opportunities that improve accuracy, reduce manual effort, and strengthen auditability.
Support incident, problem, change, and service continuity processes by ensuring AI asset and configuration information is reliable, current, and usable.
Escalate moderate to complex issues to the Configuration Analyst or accountable platform owner, providing analysis, options, and recommended next steps.
Contribute to evidence packs, control checks, and data remediation activities to support operational resilience, regulatory readiness, and internal governance expectations.
Stay current with ServiceNow CMDB, AI Control Tower, Microsoft Agent 365, and AI discovery capability changes relevant to the role.

Requirements

2+ years relevant professional experience in Configuration Management, CMDB administration, IT Asset Management, Service Management, or a related technology governance role.
2+ years’ experience analyzing the needs of the business and technical communities and writing user stories for agile sprints.
Practical experience working with ServiceNow CMDB records, CI classes, relationships, data quality rules, dashboards, or reporting.
Experience supporting technology delivery, testing, operational handover, or BAU support for systems and integrations.
Exposure to cloud, SaaS, Microsoft 365, Azure, AWS, AI platforms, or platform discovery tools is desirable.
Working knowledge of ITIL practices, particularly Configuration, Change, Incident, Problem, and Service Asset Management.
Experience working with multiple stakeholder groups, including platform teams, application owners, technology risk, security, audit, and external delivery partners.
Ability to work with assigned deliverables with little day-to-day management, while seeking guidance on moderate to complex judgements.
Financial Services or regulated environment experience is desirable.
IT Service Management and ServiceNow certifications are desirable.
Strong attention to detail and ability to analyze routine and varied data quality issues of differing complexity.
Ability to gain user stories from stakeholders and clearly describe what is needed.
Broad understanding of configuration management and a basic understanding of adjacent disciplines such as ITSM, asset management, risk, and security governance.
Ability to interpret discovery data, identify gaps, validate relationships, and recommend practical remediation actions.
Clear written and verbal communication skills, including the ability to document procedures, prepare status updates, and explain data quality issues to stakeholders.
Comfortable working across ServiceNow, Microsoft, and reporting tools to support operational outcomes.
Able to work autonomously day to day, while collaborating with senior staff when issues are complex or decisions have broader impact.
Customer and service mindset, with a focus on making CMDB and AI asset data easier for consumers to use and maintain.
Results-oriented, curious, and committed to continuous improvement, learning, and uplift of operational maturity.
High speed internet at home; dedicated ergonomic and safe space to work from home.

Skills

ServiceNow AI Control Tower
CMDB
AI asset registration
IT Asset Management
Service Management
Technology governance
Agile sprints
ServiceNow CMDB records
CI classes
Relationships
Data quality rules
Dashboards
Reporting
Technology delivery
Testing
Operational handover
BAU support
Cloud
SaaS
Microsoft 365
Azure
AWS
AI platforms
Platform discovery tools
ITIL practices
Configuration Management
Change Management
Incident Management
Problem Management
Service Asset Management
Stakeholder management
Risk management
Security governance
Data analysis
User stories
Configuration management
ITSM
Asset management
Risk
Security governance
Discovery data interpretation
Written communication
Verbal communication
Procedure documentation
Status updates
ServiceNow
Microsoft
Reporting tools
Collaboration
Customer mindset
Service mindset
Continuous improvement
Learning
Operational maturity

Location

Sydney

Work Type

Hybrid
Contract

Experience Level

Level 4
2+ years relevant professional experience
2+ years’ experience analyzing needs and writing user stories

Benefits

Finance & investment assistance and opportunities.
Salary packaging and novated vehicle leases
Employee Assistance Program – Benestar.
Access to discounted health and wellbeing initiatives through Medibank.
Access to a range of discounted offerings via an extra’s benefits program.
Networking / professional development opportunities and events

About the Company

We are transforming our business. We are looking for people with courage, accountability and integrity who inspire the same in others. If you are comfortable challenging the status-quo and perform at your best in an evolving and complex environment - we need you.