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About the Role

Manage and strengthen CommBank’s Business Lending Term Loans portfolio by driving hands-on delivery, risk reduction, and control uplift across complex business lending products.

Responsibilities

• Support product and process improvements that deliver customer, operational, or risk benefits.
• Identify and resolve risks, dependencies, and delivery blockers with stakeholders.
• Manage incidents and issues from identification through to closure.
• Lead investigation, root cause analysis, remediation planning, and action delivery.
• Design, implement, and improve controls to reduce risk and strengthen product outcomes.
• Drive completion of regulatory, risk, and governance commitments.

Requirements

• Experience in product management, operations, risk, remediation, change delivery, or business improvement, including ownership of complex outcomes from identification through to implementation.
• Experience managing incidents end-to-end, including investigation, root cause analysis, remediation, governance, and closure.
• Experience designing, implementing, or improving controls within a risk-managed environment.
• Ability to manage competing priorities and deliver outcomes in a complex environment.
• Confidence in challenging, escalating, and driving decisions when required.
• Demonstrated experience managing incidents end-to-end, leading remediation activities, and implementing control improvements is strongly preferred.

About the Company

• Be part of a team that’s passionate about helping Australian businesses succeed.
• Partner with customers to support their ambitions, backed by market-leading technology, a collaborative culture and opportunities to grow your career.
• Committed to creating an accessible, inclusive and respectful workplace.
• Welcome applications from people of all backgrounds.
• Particularly committed to making a positive difference for Aboriginal and/or Torres Strait Islander Peoples.

Equal Opportunity

• We welcome applications from people of all backgrounds and we're particularly committed to making a positive difference for Aboriginal and/or Torres Strait Islander Peoples.