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About the Role
As an Assistant Boutique Manager, you will embody our commitment to 'State-of-the-art tradition' and 'Never stand still'. This pivotal role offers the exciting opportunity to manage day-to-day boutique operations, transforming corporate objectives into operational goals, and acting as a brand ambassador. You will be instrumental in achieving desired results through creative and effective use of resources, retail and CRM tools, contributing to an unforgettable client experience, and upholding the renowned craftsmanship of our Maison.
Responsibilities
- Meet personal budgets in accordance with brand retail strategy.
- Maximize profit while controlling and minimizing costs.
- Analyze missed sales to refine future sales projections.
- Organize private viewings with potential VIPs.
- Discuss business opportunities and action plans for potential prospects.
- Act as a reference for building action plans to achieve personal targets.
- Assist in exceeding boutique budgets in accordance with brand retail strategy.
- Achieve boutique KPIs.
- Learn and support the implementation of HQ commercial guidelines.
- Support the preparation and delivery of monthly boutique meetings.
- Analyze boutique visits and build action plans for conversion/retention.
- Act as a manager-on-duty when the boutique manager is absent.
- Identify and share training needs of boutique members.
- Ensure monthly staff programs are planned and communicated.
- Support the integration and training of new and existing team members.
- Monitor staff appearances and behavior in line with company policy.
- Provide support in coaching of each boutique member and collective objectives.
- Organize boutique team schedules and solve conflicts.
- Ensure excellence in and outside of the boutique.
- Ensure maximum client welcoming, handling, and servicing.
- Demonstrate brand ambassadorial skills.
- Responsible for the appearance and maintenance of the boutique.
- Assist in the implementation and control of new Visual Merchandising concepts.
- Practice compliance with Group and Brand procedures.
- Ensure accuracy of monthly stocktaking and quality control.
- Actively ensure measures to avoid stock discrepancies.
- Ensure maintenance of all boutique timepieces.
- Follow up with regional head office for stock replenishments and order requests.
- Ensure compliance with legal, fiscal, and customs regulations.
- Control cash register.
- Ensure timely reporting of sales.
- Identify operational strengths and weaknesses to define action plans.
- Support and ensure the boutique team confidently delivers the Lange selling ceremony.
- Participate in a positive atmosphere within the boutique.
- Proactively participate in VIP events and orders.
- Ensure accurate and genuine relationship building with customers.
- Ensure attention to existing and new recruitment of VIP, customer, and prospect database.
- Handle client complaints with care and report product-related issues.
- Follow up and coordinate individual repairs and after-sales related matters.
Requirements
- Proven experience in luxury retail management, ideally within the high-end watch or jewelry sector.
- Demonstrated leadership abilities with a 'can-do' attitude.
- Exceptional sales performance track record.
- Deep understanding of luxury client experience and CRM strategies.
- Strong operational acumen, including proficiency in stock management, financial controls, and retail procedures.
- Excellent communication, interpersonal, and organizational skills.
- Ability to build lasting client relationships.
- Proficiency in MS Office Suite (Word, Excel, PowerPoint).
- Experience with retail/CRM systems.
Skills
- Leadership
- Sales
- Client Experience
- CRM Strategies
- Stock Management
- Financial Controls
- Retail Procedures
- Communication
- Interpersonal Skills
- Organizational Skills
- MS Office Suite
- Retail/CRM Systems
Location
- Boutique
Work Type
- Full-time
Experience Level
- Management
- Retail Management
About the Company
- Since the legend's reincarnation in 1994, A. Lange & Söhne has been one of the most respected and successful watch brands in the luxury sector.
- Our whole aim is to continue our tradition with new, outstanding products, very much in keeping with Lange's claim: State-of-the-art tradition.
- What we expect from our watches, we expect from us: Never stand still.