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About the Role
Luxury Escapes is seeking Travel Sales Consultants to join the Customer Experience team. In this role, you will manage sales activity and customer experience for our member base, handling inbound calls and selling packages to help customers create incredible travel experiences.
Responsibilities
- Respond to and make sales inquiries by phone, electronically or in person.
- Answer simultaneous customer enquiries promptly, competently and professionally.
- Provide customers with general information relating to services, packages and pricing.
- Recommend workable solutions that meet the needs of the business and customer.
- Provide members with full package upgrade options.
- Ensure daily prompt follow up and ownership of customer sales enquiries.
- Display initiative in customer solutions and team engagement.
- Resolve customer complaints within specified time frames or refer to the correct department.
Requirements
- Personable, approachable, and professional demeanor.
- Experience in phone-based sales.
- Experience dealing with KPIs and thriving in a competitive environment.
- Flexible availability for shifts running 7am to 10pm, 7 days a week.
- Exceptional verbal and written communication skills.
- Close attention to detail.
- Passion for customer sales.
- Driven to succeed, enjoys challenges, and works to achieve goals.
- German language skills are beneficial.
Skills
- Sales
- Customer Service
- Communication
- Problem-Solving
- Upselling
- KPI Management
- German Language
Location
- London
Work Type
- Full-time
- Weekend work
- Evening work
Experience Level
- Travel experience highly regarded
Salary/Compensations
- Exceptional earning potential with uncapped commissions.
Benefits
- Uncapped commissions
- Flexible hours
- Multilingual bonus
- Health and well-being program
- Breakfast and lunch provided five days a week
- Employee Assistance Program
- Opportunity to experience travel through famils
- Generous staff discount
- Birthday leave
About the Company
- Luxury Escapes is one of the world's fastest-growing travel businesses, reaching up to 7 million subscribers monthly with exclusive offers.
- We are a collective of forward-thinking people, driven to challenge the travel industry and ourselves.
- Awarded as one of the 'Best Places to Work' by the AFR.
- Employee experience is king, with significant professional development opportunities.
Equal Opportunity
- We embrace diversity in our people and make hiring decisions based on your experiences and skills.
- We do not discriminate based on gender identity, religion, race, national origin, sexual orientation, age, marital status, or disability status.
- We offer a collaborative, inclusive, and respectful workplace.
- We celebrate who you are.
- Please let us know if you require any reasonable adjustments during the interview.
- As a 2026 Circle Back Initiative employer, we're committed to responding to every applicant.